Housing Monitor & Receptionist (7209)

This position is responsible for :

Accepts and processes residents staying in shelter overnight; monitors the activity of residents on an assigned shift ensuring safety, security and compliance to house rules; maintains accurate and complete records and logs containing pertinent information; ensures that shelter is maintained in a neat and proper order.

Answers the telephone in a courteous manner and directs calls to the appropriate destination; records accurate and complete messages when necessary; receives and receipts deliveries and donations; greets and announces visitors and clients; provides general information about The Salvation Army's operations and services; performs routine clerical work such as typing and filing.

Key Responsibilities:

• Ensures that all rooms are in proper order before and after arrival of residents; checks fire equipment and ensures proper working order.
• Checks clients into the shelter; prepares and monitors client intake cards; determines if client has been prepaid by sponsor or credit; prepares resident roster and maintains resident property records.
• Assists with collecting and entering data into the HMIS database.
• Distributes towels, linens, and personal hygiene items; secures and distributes client medications as required.
• Monitors the activities of the shelter residents ensuring safety and compliance with house rules; checks the security of all windows and doors; monitors cameras and makes periodic rounds of entire facility; records any unique situations occurring on assigned shift.
• Answers the telephone and transfers calls to the appropriate destination; responds to caller's questions and provides accurate information.
• Records accurate and complete messages; ensures the timely and accurate distribution of messages through telephone and/or E-mail.
• Receives, greets, and announces visitors in a courteous and tactful manner; provides assistance to callers and visitors by answering questions and providing instructions and referrals.
• Notifies proper individuals when visitors or clients have arrived; ensures that visitors and clients have signed-in.
• Receives and prepares receipts for donations, packages, express mail, and items delivered to the lobby; notifies proper individuals of item arrival by telephone and/or E-mail

Benefits:

• Health Insurance
• Voluntary Life
• Aflac
• PTO
• Holiday Pay
• Retirement
• High school diploma or G.E.D.
• and
• six months experience performing security work or working in a social service environment, nursing, or as a first responder (fire or police), or any field where there is evidence of working with the issues of poverty, homelessness, or mental health.
• two years of progressively responsible experience working in a major firm with telephone switchboard responsibilities.
• or
• any equivalent combination of training and experience which provides the required knowledge, skills, and abilities.
• License & Certifications - None.

Mental & Physical Abilities:

• Ability to meet attendance requirements
• Ability to read, write, and communicate the English language.
• Ability to respond to emergency situations quickly and calmly while maintaining control and initiating the proper corrective action.
• Ability to perform combinations of sitting, standing, and walking on a frequent change basis. Distance of travel is usually within the same building.
• Limited amount of physical effort required associated with walking, standing, lifting and carrying light objects (less than 25 lbs.) 5-10% of work time.
• Work requires performance of duties in social services environment where exposure to communicable and infectious diseases are possible.
• Ability to meet attendance requirements.
• Ability to read, write, and communicate the English language.
• Ability to operate a telephone and/or switchboard.
• Ability to sort documents alphabetically and numerically.
• Ability to perform routine mathematical computations.
• Work is performed in a normal office environment where there are little or no physical discomforts associated with changes in weather or discomforts associated with noise, dust, dirt, and the like.

Equal Opportunity Employer: Veterans | Disabled