Position Title: Housing Navigator II
Department: Operations
Reports To: Housing Territory Manager
Location: Hybrid/Remote
Employment Type: Full-time
Travel requirement: This is a field-based position and requires substantial travel to meet with members where they live.
About MedZed
MedZed is a leader in delivering value-based, technology-enabled social support to a diverse population of high-cost Medicaid members who have been unreachable with telephonic outreach, disconnected from primary care, and using hospital-based services as their primary point of care. We combine innovative technologies with field-based outreach to find and engage these members. We then apply a model of care designed to re-connect them to primary care, address the Health-Related Social Needs (HRSNs) that contribute to their disengagement and present barriers to care, and provide them with the means and knowledge to take more control over their healthcare. Our interventions yield reduced Emergency Department and Inpatient utilization costs for our health plan partners and improved quality of life for their members.
Primary Focus:
Independent field-based housing navigation and housing tenancy for moderate-to-high acuity members.
Position Overview
Housing Navigator II (HN II) is a housing position that helps people find and keep housing by assessing needs, creating service plans, connecting members to resources (like mental health, jobs, benefits), providing crisis support, and advocating with landlords. Housing Navigator also focuses on strengths-based, trauma-informed, "Housing First" principles to build stability and self-sufficiency through direct member care, home visits, and detailed documentation in CRM. This role is non-clinical in nature and is an in-field position minimum 4 days a week.
Key Responsibilities
- Manage a housing caseload up to 55+ members.
- Conduct intake, develop individualized service/housing plans, provide emotional support, and use methods like motivational interviewing
- Assist with housing searches, advocate with landlords, perform home visits/inspections, and help with move-ins/transitions
- Accompany members to housing appointments
- Calls, field visits, and door knock to provide care and enroll new members.
- Build and maintain a member panel through consistent outreach.
- Coordinate referrals to health plans, providers, and community-based resources.
- Staff tables and other community partnership opportunities as requested.
- Document timely, accurate, and compliant case notes in Salesforce Health Cloud and health plan portals, as necessary.
- Participate in interdisciplinary case conferences and team huddles
- Escalate complex or high-risk member needs appropriately.
- Maintain compliance with CalAIM, DHCS, and health plan requirements.
- Meet outreach, engagement, and documentation timeliness standards.
- Attend required training and professional development.
- Support audit readiness and data tracking activities.
Qualifications
- High School Diploma or equivalent
- 1+ years' experience in housing services, case management, homelessness services, or social services preferred.
- Knowledge of community resources
- Ability to work in field-based settings and travel locally.
- Demonstrated excellence in documentation and compliance.
- Ability to manage complex psychosocial and medical needs.
- Curious and relentless nature
- Commitment to do outreach via phone and door knocks to enroll new members.
Internal Promotion Criteria (HN II HN III):
- Serve as a HN II for a minimum of 12 months.
- Maintain engagement, outreach, panel size, and quality metrics for at least six consecutive months.
- Be in good standing with no active corrective action.
Physical Requirements
- This position requires regular automobile travel to client homes and other locations which may involve driving, walking, standing, and navigating indoor and outdoor environments, including stairs and uneven surfaces.
- The employee must be able to safely operate a motor vehicle and maintain a valid driver's license and automobile insurance, as required by job duties and applicable law.
- The employee may occasionally be required to carry and transport work-related materials or equipment weighing up to 10 pounds.
- The employee must be able to communicate effectively in person, by telephone, and through electronic communication methods while performing job duties in field and remote settings.
- The employee must be able to sit, stand, walk, bend, reach, and use hands and fingers to perform essential job functions.
- Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the position, in accordance with applicable federal and state law.