Housing Operations Planner

Are you organised and good at multitasking? Do you enjoy working in a busy fast paced environment? Do you have excellent customer service skills and want to support the local community?

We have the job for you! As one of our Operational Planners (maintenance scheduler) within the Housing Maintenance Service, you will support the day to day running of our operatives' busy diaries, scheduling appointments varying from a broken fence to a serious leak. Engaging with our residents within the New Forest and building strong working relationships with colleagues across various teams requires excellent communication skills both verbal and written.

This is a busy role that requires you to think on your feet, be organised and able to prioritise tasks whilst managing expectations, workloads and changing deadlines. You will need strong IT and administration skills and be able to apply these skills to our processes, procedures and systems.

Whilst previous experience in a similar environment is preferred, we are looking for someone with strong communication, organisation and transferable skills.

So, if this sounds like you, we look forward to receiving your application.

What's in it for you?

• 23-24 days annual leave plus bank holidays
• £28,861 - £31,374 per annum
• Hybrid Home/office Working (Minimum of 50% of working hours to be office based)
• Local Government Pension Scheme
• Employee Assistance Programme (free 24 hour legal, financial and personal advice for employees).
• On site parking

Working Hours- 37 Hours per week, Monday to Friday between 8am and 5.15pm

(working rota 08:00 -16:00 four days and one day late shift per week 09:15 - 17:15).

This role cannot be flexible in start and finish times due to the nature of the role, though we look to support ad-hoc flexibility needs to support our staff.

Located in the picturesque New Forest, our office has been bought to life, with open plan layout and decorated bright and light with office views over our beautiful grounds with spaces available away from the office for team meetings in our dedicated meeting rooms.

About us.

As one of the largest districts in the country, with 6 towns and a close relationship with neighbouring conurbations, the New Forest provides a supportive environment in which everyone who works for us can help drive our aims.

New Forest District Council directly manages over 5000 Council homes and provides both planned and reactive maintenance and repairs to the residents through a large team of highly skilled trades people.

We believe that all our employees make a valuable contribution to the work of the council and that's why we encourage a trusting and open culture where each employee is supported and respected equally. We also recognise the value of a highly motivated and engaged workforce and we actively promote a good work/life balance.

After reading the job description of what the role will involve, you feel you would like an informal chat about the role, please contact Emily Berry or Laura McIndoe on 02380 28 5222.

Closing date: 27th September 2026

Interview Date: Thursday 8th or Friday 9th October 2026.