Housing Options Officer

Dover District Council has an exciting agenda to deliver first class public services, putting our residents at the heart of everything we do. From building new, affordable homes to exciting regeneration schemes. A career with Dover District Council offers you the opportunity to excel.

As an employer, Dover District Council is proud to provide a supportive, friendly, diverse and flexible working environment in which our employees can thrive. We have a team of enthusiastic employees, delivery services they are passionate about.

The role and responsibilities:

Our Housing Needs team provides advice, support and help to families and individuals facing problems with their housing. We help explore options so that people can find suitable, secure and good quality accommodation for the future. An important part of our work is with landlords and other agencies to prevent families becoming homeless and to ensure that support is available to vulnerable people at risk of becoming homeless.

Who are we looking for?

The successful candidate will be able to demonstrate:

• Experience of working with members of the public
• Good customer care and interpersonal skills
• Excellent communication skills both verbal and written
• Ability to organise and prioritise own workload and use own initiative
• Ability to work calmly and accurately under pressure
• Ability to build excellent relationships and working partnerships both in the Council and externally with partner organisations
• Ability to interpret and apply legislation
• Ability to work in a team and develop effective and supportive relationships with colleagues

You'll have English and Maths Grade C or above, GCSE 4-9 or equivalent and if you have an understanding of local government housing options services and the welfare benefit system, that would be a bonus.

Due to the nature of this role the successful applicant will be required to undertake a DBS check as part of their pre-employment clearances.

You will need a current full driving licence effective in the UK and use of a motor vehicle for business use, or the ability to get to locations in a timely manner equivalent to motor travel in your own vehicle.

The quality of your application will be considered as part of the recruitment process.

Our Commitment to Accessible & Inclusive Recruitment

We're committed to a barrier‑free recruitment experience. If you need adjustments, at any stage, just let us know.

We can offer:

• Flexible interview scheduling
• Quiet interview spaces
• Clear and structured onboarding
• No "hidden rules"

We recognise that different people work in different ways, and we embrace that!

What we can offer

We provide a friendly and supportive environment for you to excel in. We also offer several employee benefits (subject to eligibility), including:

• Benenden Healthcare Membership and Employee Assistance Programme
• Local government pension scheme, with the option for Additional Voluntary Contributions (AVCs) to top up your pension
• Generous annual leave provision
• Staff discount schemes, including reduced leisure centre membership
• On-site parking
• Salary Sacrifice Car Scheme(eligibility criteria applies)
• Flexible working options to support work-life balance

What Next?

If you would like an informal chat about the post then please contact Ms Pam Millington, Senior Housing Options Officer on 01304 872202.

Closing Date: 19 July 2026

Interview Date: 28 July 2026