Housing Retention Program Manager

Housing Retention Program Manager Job Description

Path Home empowers homeless families with children to get back into housing and to stay there. Programs include Homeless Prevention, Family Village Shelter, Rapid Re-Housing and long-term Retention support,, and Basic Income Guarantee. Annually, Path Home provides culturally competent, trauma-informed services to more than 650 families.

Path Home is a growing organization with significant expansion plans in the next 1-3 years as we build affordable housing and wrap-around services on our Family Village Campus in the Lents neighborhood.

Path Home believes that intentional, systematic racism and oppression are primary causes of homelessness, and we are working to dismantle systems of oppression within our own organization and the community as a whole. We serve a very diverse group of families, and our goal is to have a staff that reflects the diversity of our families.

Organization: Path Home

Job Title: Housing Retention Program Manager

Reports to: Program Director

Job Specifics: Full time at 40 hours per week, salaried

Compensation: $79,000 annually (increased wages for people who speak Spanish)

Benefits: Full health and vision insurance (Regence), and dental insurance (Moda). Option to add family at employee's pre-tax expense. Path Home will contribute an amount equal to 2% of employee's total annual salary into a Simple IRA. Eligible for Employee Assistance Fund and paid Sabbatical after 7 years.

Paid Time Off: Three weeks of Paid Time Off (120 hours) plus one week of Paid Sick Time (40 hours) annually. Path Home also recognizes 11 paid holidays throughout the year.

Close date:Open until filled.

Path Home values diversity in its workforce and is an equal opportunity employer.

We encourage people from diverse backgrounds to apply for this position, including people of color, people with disabilities, immigrants, people with lived experience, members of the LGBTQ+ community, and people with criminal backgrounds.

Overview:

Path Home is expanding its Housing Retention Program to ensure families receive the ongoing support they need to maintain housing and thrive after exiting homelessness. As our affordable housing and rapid rehousing programs continue to grow, we are excited to add a Retention Program Manager to our team.

This is an exciting opportunity for a collaborative and innovative leader to help shape and grow a critical area of Path Home's work. The Retention Program Manager will lead the development and delivery of retention services, supporting families in our new affordable housing and providing ongoing, wrap-around support to families receiving rapid rehousing services throughout the community.

As the retention program grows, this position will help build the infrastructure, systems, and team needed to provide consistent, high-quality support to families over time. The Retention Program Manager will supervise a staff between 3-6 Retention Specialists, Permanent Supportive Housing Advocates, and a Resident Services Coordinator. They will provide leadership and guidance on complex family needs and work collaboratively across programs to strengthen continuity of care and housing stability.

A key responsibility of this role will be ensuring that retention services are intentional, flexible, and appropriately matched to each family's needs and circumstances. The ideal candidate will have a strong understanding of Progressive Engagement, Assertive Engagement, and Critical Time Intervention (CTI) and the ability to translate these approaches into effective, individualized interventions. This includes supporting staff in assessing family needs, determining the appropriate level and intensity of intervention, responding proactively to emerging housing stability concerns, and developing strategies that strengthen families' long-term housing stability and connections to community support.

The Retention Program Manager will cultivate a strong team culture rooted in Path Home's values, develop and refine program guidelines and procedures, facilitate case consultation, identify opportunities to improve systems and processes, and ensure that retention services are responsive to the evolving needs of families.

This position will work closely with other program leaders and community partners to coordinate wrap-around services and strengthen the systems that help families maintain housing and achieve their goals. As Path Home continues to expand its permanent supportive and affordable housing services, this role will play an important part in building a sustainable, effective retention program and ensuring that families have the support they need not only to obtain housing, but to remain housed, build stability, and thrive.

Specific Job Duties:

• Provide oversight, supervision, and management of the Retention Program including but not limited to budget management, developing and overseeing program policies and procedures, data quality assurance, and finance support.
• Lead the development and implementation of Path Home's housing retention model, including clear service standards, referral criteria, caseload expectations, levels of service intensity, and strategies for re-engaging families when housing stability concerns emerge.
• Oversee Permanent Supportive Housing services and ensure that PSH Advocates provide high-quality, voluntary, Housing First-oriented tenancy supports that promote long-term housing stability and participant choice.
• Provide leadership and supervision for Path Home's Resident Services work, ensuring residents have meaningful opportunities for community connection, resource access, programming, and engagement.
• Establish strong transition and handoff practices between Path Home programs so families moving from shelter, Rapid Re-Housing, or other services experience continuity of care and clear expectations about ongoing support.
• Interview, hire, train, supervise, and evaluate Retention program team members.
• Provide weekly documented supervision of each Housing Retention Program team member.
• Conduct staff evaluations and provide ongoing feedback for each team member, including documenting all feedback in employee files with the HR department.
• Work with each Retention Program team member to create individual growth plans to help them learn new skills and develop as a leader.
• Assist in developing the annual Retention Team budget and positively holding staff accountable to staying within budget.
• Lead weekly case consultation sessions with the Retention Team and be available daily for one-on-one case consults as team members have questions from the field. Create systems that help staff determine who needs what level of support, when intensity should increase or decrease, and when a family is ready to transition out of services.
• Provide training on and reinforcement of the evidence based practices Path Home uses, including trauma informed practice, anti-oppression, assertive engagement, progressive engagement, strengths-based and client-centered practice, motivational interviewing, and restorative justice.
• Ensure all data is accurately and timely entered into databases and conduct quarterly reviews to ensure ongoing accuracy and/or training needs.
• Establish, monitor, and continually improve Retention Program outcomes, including housing stability, participant engagement, and successful connections to community supports.
• Provide ongoing data quality assurance to ensure that all client data is audit-ready and compliant with Path Home's government contracts.
• Conduct community needs assessments and feedback processes to support program development and improvements.
• Ensure that all programs have operating procedures and guidelines established, and continually review program guidelines for improvement and evolution to better serve families with children.
• Review monthly data reports from Path Home's client management database and reflect data back to the team as a way to celebrate successes and improve processes to better serve families with children in Path Home's programs.
• Maintain working relationships with community service providers in the Homeless Family System and other Multnomah County systems, like the Domestic Violence system.
• Represent Path Home at community partner meetings. Lead efforts toward the development of additional collaborative partnership to increase resources available to Path Home housing clients.
• Provide initial adjudication of participant grievances.

Minimum Qualifications:

• Minimum of 3 years of experience working within the social service system or with low-income or at-risk populations
• Minimum of 3 years of management or leadership experience; social service or nonprofit settings are a plus
• An understanding of the effects of trauma and how it impacts families.
• Commitment to non-judgmental, non-violent, restorative responses to those in need.
• Demonstrated success building relationships and collaborative efforts with individuals and communities of diverse ethnicities, cultures, abilities, faiths, and economic backgrounds.
• Must be self-motivated and work well in an unstructured environment.
• Intermediate competency with computers and basic software is required, including Microsoft Word, Excel, Google Drive, and HMIS or other database systems
• Personal vehicle, valid driver's license, insurable driving record required upon hire.
• Fluency in Spanish or other languages is a plus and comes with increased compensation.

To Apply:

Send your resume and cover letter in .pdf format to housing-hiring@path-home.org with your name and the job title, "Retention Program Manager," in the subject line. We do not accept calls, unless you are requesting a reasonable accommodation for a disability.