Housing Services Specialist I

Housing Services Specialist I

Salary

$58,043.44 - $101,575.97 Annually

Location

HOUSING & COMM DEV ADMIN, 3700 PENDER DRIVE, FAIRFAX (FH22), VA

Job Type

FT Hourly W BN

Job Number

26-01030

Department

Housing & Community Dev

Opening Date

07/11/2026

Closing Date

7/17/2026 11:59 PM Eastern

Pay Grade

S20

Posting Type

Open to General Public

• Description
• Benefits
• Questions

Job Announcement

Make a difference - join our team to empower communities and build futures!

The Fairfax County Department of Housing and Community Development works in partnership with the Redevelopment and Housing Authority to serve the people of Fairfax County by creating housing opportunities to promote inclusive and thriving communities. Help make our vision of a community everyone can afford to call home a reality!

Our Rental Assistance Division is seeking a dedicated and detail-oriented housing services specialist to join our team. This position plays a key role in supporting state-funded rental assistance programs, including the State Rental Assistance Program (SRAP) and Permanent Supportive Housing (PSH).

This position maintains accurate and timely data entry in the department's systems of record. Under limited supervision, assists in receiving and processing participant referrals from the Department of Behavioral Health and Developmental Services (DBHDS) in accordance with state and agency requirements.

This position requires strong interpersonal skills and the ability to communicate clearly, professionally, and compassionately with clients, service providers, and team members. This role is essential in ensuring program integrity and high-quality service delivery. If you are organized, collaborative, and committed to serving your community, we encourage you to apply.

Key responsibilities include:

• Ensures sensitive information is entered accurately and promptly in the system of record.
• Performs quality control.
• Coordinates with the partner agency to support the selection and notification of waitlist applicants for eligibility determination.
• Assists professional staff with routine tasks such as program outreach, client contact, and obtaining program documentation.
• Provides timely and accurate responses to customer inquiries, ensuring all clients feel heard, respected, and supported.
• Maintains a high level of professionalism when working with individuals from diverse backgrounds, including those who may be in crisis or experiencing housing instability.
• Exercises patience, empathy, and sound judgment when handling sensitive or challenging situations.
• Delivers consistent, high-quality customer service in person, by phone, and through written communication.

Read about Fairfax County Department of Housing and Community Development, click here. Review the Fairfax County Redevelopment and Housing Authority reports, click here.

NOTE: This position is grant funded and the salary is competitive within the scope of the funding available and is subject to the terms and conditions of the grant.

We are committed to the One Fairfax Policy by intentionally considering equity when making policies, delivering programs and services, considering diverse ideas and perspectives, and communicating with transparency in the decision-making processes. Click here to learn more about the One Fairfax policy.

Fairfax County Government offers a thriving career and workplace culture. Watch these videos to learn more:

• Click here to watch a video on working for Fairfax County Government
• Click here to watch a video on benefits offered by Fairfax County Government

Employment Standards

MINIMUM QUALIFICATIONS:

Any combination of education, experience, and training equivalent to the following:(Click on the aforementioned link to learn how Fairfax County interprets equivalencies for "Any combination, experience, and training equivalent to")

Graduation from an accredited four-year college or university with a bachelors degree in sociology, psychology, public or business administration, counseling or a related field.

NECESSARY SPECIAL REQUIREMENTS:

The appointee to this position will be required to complete a criminal background check to the satisfaction of the employer.

PREFERRED QUALIFICATIONS:

• Experience performing accurate and high-volume data entry in a fast paced environment.
• Experience and proficiency utilizing data management software, case management systems, or database platforms (such as YARDI, Housing Pro, or similar systems).
• Strong attention to detail with the ability to identify and correct data inconsistencies or errors.
• Demonstrated ability to handle confidential information responsibly and in compliance with agency policies.
• Excellent customer service skills, including the ability to communicate clearly, patiently, and professionally with experience providing customer service to diverse populations, including individuals experiencing housing instability or crisis.
• Experience working in social services, housing programs, or other public service environments.
• Strong organizational skills and the ability to manage multiple tasks and priorities.
• Ability to explain program processes and requirements to clients in an accessible and supportive manner.
• Bilingual or multilingual skills are a plus, especially in languages commonly spoken in the service area.
• Proficiency in standard office software such as Microsoft Office (Excel, Outlook, Word).

PHYSICAL REQUIREMENTS:

Ability to read information on a computer monitor; effectively communicate; operate keyboard-driven equipment and computer. Work is generally sedentary in nature; however, incumbent is required to frequently move about to perform office work such as accessing files, attending meetings, making presentations, operating general office equipment, and performing other essential job duties; may be required to move items up to approximately 15 pounds in weight. All duties performed with or without reasonable accommodations.

SELECTION PROCEDURE:

Panel interview and may include exercise.

Fairfax County is home to a highly diverse population, with a significant number of residents speaking languages other than English at home (including Spanish, Asian/Pacific Islander, Indo-European, and many others.) We encourage candidates who are bilingual in English and another language to apply for this opportunity.

Fairfax County Government prohibits discrimination on the basis of race, color, religion, national origin, sex, pregnancy, childbirth or related medical conditions, age, marital status, disability, sexual orientation, gender identity, genetics, political affiliation, or military status in the recruitment, selection, and hiring of its workforce.

Reasonable accommodations are available to persons with disabilities during application and/or interview processes per the Americans with Disabilities Act. TTY 703-222-7314. DHREmployment@fairfaxcounty.gov EEO/AA/TTY.

#LI-JY1

Merit Positions

Fairfax County is proud to offer employees an attractive and comprehensive benefits program, including the following:

• Medical/Vision/Dental Insurance Coverage
• Group Term Life Insurance
• Long Term Disability
• LiveWell Program
• Flexible Spending Programs
• Paid Leave (annual, sick, parental, volunteer activity, and more!)
• Paid Holidays
• Contributory Retirement Plan
• Deferred Compensation
• Employee Assistance Program
• Employees Child Care Center
• Continuous Learning Opportunities

Please click here for a summary of our benefits.

NOTE: Fairfax County Government is a qualifying employer under the Public Service Loan Forgiveness program. For more information about the PSLF program: Public Service Loan Forgiveness | Federal Student Aid

For additional details please visit the Countys benefits webpage.

Non-Merit Positions

• Non-Merit Benefit Eligible: scheduled to work a minimum 1,040 hours and no more than a maximum of 1,560 hours in a calendar year.

• Medical/Vision/Dental Insurance Coverage

• Flexible Spending Program

• Deferred Compensation

• Temporary: scheduled to work a maximum of 900 hours in a calendar year.

• No benefits

01

What is the highest level of education that you have completed?

• Less than 12th grade
• High school diploma or GED
• Some college
• Associates degree
• Bachelors degree
• Masters degree
• Doctorate degree

02

If you answered "Some college" for the highest level of education completed, please indicate the number of quarter or semester hours you have completed towards a degree.

• Less than 45 quarter hours
• 45 to less than 90 quarter hours
• 90 to less than 135 quarter hours
• 135 to less than 180 quarter hours
• 180 or more quarter hours
• Less than 30 semester hours
• 30 to less than 60 semester hours
• 60 to less than 90 semester hours
• 90 to less than 120 semester hours
• 120 or more semester hours
• Not applicable

03

Please indicate your area(s) of study or major(s)/minor(s) towards a degree. Check all that apply.

• Sociology
• Psychology
• Public administration
• Business administration
• Counseling
• Other (related field)
• Other (non-related field)
• Not Applicable

04

If you answered "Other (related field)" or "Other (non-related field)" for the previous question, please list all of your majors and minors. If this question does not pertain to you, or you do not have a degree, enter "Not applicable".

05

How many years of full-time equivalent experience do you have in sociology, psychology, public or business administration, counseling or a related field?

• None
• Less than one year
• One to less than two years
• Two to less than three years
• Three to less than four years
• Four or more years

06

How many years of full-time equivalent experience do you have performing accurate and high-volume data entry in a fast paced environment?

• None
• Less than one year
• One to less than two years
• Two to less than three years
• Three to less than four years
• Four to less than five years
• Five or more years

07

How many years of full-time equivalent experience do you have working in social services, housing programs, or other public service environments?

• None
• Less than one year
• One to less than two years
• Two to less than three years
• Three to less than four years
• Four to less than five years
• Five or more years

08

How many years of full-time equivalent experience do you have providing customer service to diverse populations, including individuals experiencing housing instability or crisis?

• None
• Less than one year
• One to less than two years
• Two to less than three years
• Three to less than four years
• Four to less than five years
• Five or more years

09

Please indicate which housing software platforms you have experience using:

• Yardi
• Housing Pro
• Other housing software
• None of the above

10

If you indicated "Other housing software" in the previous question. Please list below the housing software you have experience with not listed above. If not applicable, please enter N/A

11

Are you proficient in any of the following Microsoft Office Suite applications? Check all that apply.

• Outlook (Composing email messages; sending and receiving email messages; organizing email messages into folders; managing contacts; scheduling appointments & meetings, managing tasks)
• Word (Knowledge of common functions such as creating a title; using, modifying, and creating styles; indenting paragraphs; using tabs and tables; inserting a hard page break; using page numbering; creating headers and footers; inserting graphics; adding comments and tracking changes)
• PowerPoint (Creating a template and working with a design template; working with graphics, animation and multimedia; building interactive presentations using hyperlinks)
• Excel (Basic knowledge of creating a worksheet; performing calculations in a worksheet; modifying and formatting a worksheet; printing workbook contents; creating and modifying pivot tables; using formulas and links to other cells/worksheets)
• Teams (Creating and editing Teams channel posts; adding members to channels; knowledge of meeting controls such as recording, breakout rooms, screen sharing; understanding teams and SharePoint relationship; manage shared files and permissions)
• None of the above

12

Are you bilingual or multilingual in English and any other language(s) below? Check all that apply.

• Spanish
• Korean
• Farsi
• Arabic
• Vietnamese
• Other
• Not applicable

13

If you answered "Other" for the previous question, please indicate the foreign language(s) that you are fluent in. If this does not apply to you, enter "N/A".

Required Question

Employer Fairfax County

Address 12000 Government Center Pkwy. Suite 270

Fairfax, Virginia, 22035

Phone 703-324-3311

Website http://agency.governmentjobs.com/fairfaxcounty/default.cfm