Housing Specialist

• Conducts assigned activities and transactions.  Completes assigned work on a timely and accurate basis. 
• Conducts all work activities in a manner that supports achievement of SEMAP, contractual standards, and/or other performance measures as required.
• Plans and schedules activities to facilitate timely turn-around of transaction.
• Meets established performance standards for accuracy and timeliness of transactions.
• Ensures all programs are operated in compliance with rules, regulations, policies and procedures adopted and set down by HUD, program management, and/or the Administrative Plan and procedures.
• Demonstrates a high level of professionalism and superior customer service skills at all times.  Answers phone, talks to prospective owners about the program; answers inquiries from participants, owners, applicants and the public.
• Conducts all activities to ensure nondiscrimination.
• Maintains productivity information in prescribed formats and prepares statistical reports as requested.
• Determines eligibility for regular HCV and special program participation and assists in utilizing all regular and special program vouchers within scheduled timeframes to help maintain leasing schedule.
• Reviews applications, verifications and other documentation to ensure accuracy and completeness; ensures that required documentation is distributed to correct parties, i.e., owner, participant and manager.
• Verifies and documents family composition, citizenship status, income, age, identity, assets and other information as required
• Establishes and maintains individual applicant/participant files and handles all personally identifiable information (PII) in strictest confidence.
• Conducts annual and interim re-examinations of income and family composition, including interviewing participants, processing changes, verifying income, calculating proper subsidy amounts, and notifying participants of changes in rent or unit eligibility.
• Conducts processes for moves, rent increases and rent reasonableness.
• Conducts processes for portability.
• Conducts processes for informal reviews and hearings, and terminations.
• Conducts processes for HAP contracts.
• Performs accurate and timely data entry to maintain updated computer files pertaining to rent calculations and master files; utilizes computer programs to prepare correspondence and reports, including activity reports etc., and reports as required.
• Maintains skill sets necessary to meet performance standards and comply with changing administrative requirements as directed.  Reads PIH notices, Administrative Plan, procedures, training materials, guidance and other HCV-related publications. 
• Completes accurate calculations of income, assets, deductions, expenses, total tenant payment, family share, HAP payments, and utility allowances and reimbursements.  Identifies discrepancies and takes appropriate corrective action.
• Completes identified error corrections in timely manner.
• Processes requests for tenancy approval.
• Coordinates activities with Supervisors, Managers, Inspectors, and other coworkers.
• Advises Managing Director immediately of any issues or complaints regarding discrimination, legal issues, etc. 
• Reports all other complaints and issues immediately to Supervisor.
• Other duties as assigned

• Two years of college, business or technical school at an accredited educational institution. 
• Must obtain HCV Specialist certification within one year of hire.
• Two years of experience in an environment requiring extensive public contact or customer service.  Accounting, mortgage processing, and direct customer interfacing experience a plus.  Experience beyond the minimum may be substituted for all or part of the educational requirement.
• Knowledge of the HCV program requirements, policies, or procedures, preferred.
• Strong computer skills.
• Excellent organizational, analytical, and math skills required.

• Problem Solving - Identifies and resolves problems in a timely manner; Gathers and analyzes information skillfully; Develops alternative solutions; Works well in group problem solving situations; Uses reason even when dealing with emotional topics.
• Technical Skills - Assesses own strengths and weaknesses; Pursues training and development opportunities; Strives to continuously build knowledge and skills; Shares expertise with others.
• Customer Service - Manages difficult or emotional customer situations; Responds promptly to customer needs; Solicits customer feedback to improve service; Responds to requests for service and assistance; Meets commitments.
• Interpersonal Skills - Focuses on solving conflict, not blaming; Maintains confidentiality; Listens to others without interrupting; Keeps emotions under control; Remains open to others' ideas and tries new things.
• Oral Communication - Speaks clearly and persuasively in positive or negative situations; listens and gets clarification; Responds well to questions; Demonstrates group presentation skills; Participates in meetings.
• Written Communication - Writes clearly and informatively; Edits work for spelling and grammar; Varies writing style to meet needs; Presents numerical data effectively; Able to read and interpret written information.
• Teamwork - Balances team and individual responsibilities; Exhibits objectivity and openness to others' views; Gives and welcomes feedback; Contributes to building a positive team spirit; Puts success of team above own interests; Able to build morale and group commitments to goals and objectives; Supports everyone's efforts to succeed.
• Diversity - Demonstrates knowledge of EEO policy; Shows respect and sensitivity for cultural differences; educates others on the value of diversity; promotes a harassment-free environment; Builds a diverse workforce.
• Ethics - Treats people with respect; Keeps commitments; inspires the trust of others; Works with integrity and ethically; Upholds organizational values.
• Professionalism - Approaches others in a tactful manner; Reacts well under pressure; Treats others with respect and consideration regardless of their status or position; Accepts responsibility for own actions; Follows through on commitments.
• Quality - Demonstrates accuracy and thoroughness; Looks for ways to improve and promote quality; Applies feedback to improve performance; Monitors own work to ensure quality.
• Quantity - Meets productivity standards; Completes work in timely manner; Strives to increase productivity; Works quickly.
• Attendance/Punctuality - Is consistently at work and on time; Ensures work responsibilities are covered when absent; Arrives at meetings and appointments on time.
• Dependability - Follows instructions, responds to management direction; Takes responsibility for own actions; Keeps commitments; Commits to long hours of work when necessary to reach goals; Completes tasks on time or notifies appropriate person with an alternate plan.

• Occasionally required to stand
• Occasionally required to walk
• Frequently required to sit
• Continually required to utilize hand and finger dexterity
• Continually required to talk or hear
• Continually utilize visual acuity to operate equipment, read
  technical information, and/or use a keyboard
• Occasionally/required to lift/push/carry items less than 25 pounds/ up to 25 pounds/ up to 50 pounds/ more than 50 pounds

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