HPS Account Manager I

Great companies need great teams to propel their operations. Join the group that solves business challenges and enhances the way we work and grow. Working at Gainwell carries its rewards. You'll have an incredible opportunity to grow your career in a company that values your contributions and puts a premium on work flexibility, learning, and career development.

Summary

The Health Plan Solutions (HPS) Account Manager I is responsible for the management of at least one account or significant project. Responsible for managing the client contract, relationship management, and ensuring that HMS operations perform according to contractual commitments. The Account Manager is also responsible for revenue generating activities and upselling new services to existing clients to achieve contract and corporate financial goals.

Your role in our mission

• Prepares, monitors, and manages budget and revenue expectations for assigned client(s).
• Works with client(s) to develop project approach and implementation plans.
• Oversees development and implementation.
• Reports to management on progress toward strategic account growth and business goals.
• Communicates/interfaces regularly with client(s).
• Directs HMS contract operations to ensure successful delivery of services to client(s).
• Identifies and continually seeks new sources of revenue.
• Builds relationships with internal and external staff to ensure client expectations are being met or exceeded.
• Manages client relationship; responsible for ensuring client satisfaction.
• Identifies sales opportunities and assists the account management team with successful close of sale (including proposal development process).
• Monitors state legislative, regulatory, and competitive environment and alerts management to risks and opportunities.
• May oversee additional account management staff (i.e. Account Mgr I).
• Supports collaboration between account management team, internal departments and operations staff.

What were looking for

• Ability to demonstrate exceptional customer service and follow up skills, to negotiate, collaborate, and manage expectations, resolve problems, and develop opportunities with clients.

• Bachelors degree or higher

• Three (3) to seven (7) years of relevant work experience with experience in one of the following areas preferred:

• Health insurance

• Client service/business to business

• Healthcare policy

• Industry with high level of compliance (i.e. Finance)

• Ability to manage projects required. Holding a Professional Project Management Professional (PMP) certification is preferred.

• Proficient with Microsoft Excel, Word, Access, and PowerPoint; knowledge of SQL or Micro Strategies preferred.

What you should expect in this role

• This is a full-time permanent regular salaried (W-2) employee position.
• Monday through Friday work schedule (40 hours per week).
• Possible travel to meet business needs, which will discuss more in an interview.
• Health (medical, dental, vision) benefits start on day 1 of employment.
• Company match 401K and other benefits available within months of starting.
• New employees are eligible to take advantage of flexible vacation policy after ninety (90) calendar days of employment. Any exception requires manager approval prior to employees Gainwell start date.
• Company provided computer for work use.
• For all hybrid and remote positions employees Broadband Internet connections, should have a minimum speed of 24MBS download and 8 MBS upload. Greater speeds will of course provide better performance.
• Video cameras must be used during all interviews, as well as during the initial week of orientation if hired. The use of AI during interviews is prohibited.
• This position will remain posted until July 10, 2026, to accept applications.

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The pay range for this position is $52,900.00 - $75,600.00 per year, however, the base pay offered may vary depending on geographic region, internal equity, job-related knowledge, skills, and experience among other factors. Put your passion to work at Gainwell. You'll have the opportunity to grow your career in a company that values work flexibility, learning, and career development. All salaried, full-time candidates are eligible for our generous, flexible vacation policy, a 401(k) employer match, comprehensive health benefits, and educational assistance. We also have a variety of leadership and technical development academies to help build your skills and capabilities.

We believe nothing is impossible when you bring together people who care deeply about making healthcare work better for everyone. Build your career with Gainwell, an industry leader. You'll be joining a company where collaboration, innovation, and inclusion fuel our growth. Learn more about Gainwell at our company website and visit our Careers site for all available job role openings.

Gainwell Technologies is an Equal Opportunity Employer, where all qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical condition), age, sexual orientation, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. Gainwell Technologies defines "wages" and "wage rates" to include "all forms of pay, including, but not limited to, salary, overtime pay, bonuses, stock, stock options, profit sharing and bonus plans, life insurance, vacation and holiday pay, cleaning or gasoline allowances, hotel accommodations, reimbursement for travel expenses, and benefits.