HQ Receptionist

HQ Receptionist

Store: Santa Clarita - VSI Map

Wage: $18.57 - $21.25

Type: full-time

Description

Pay Range: $18.57-$21.25 / hour

Position Summary:

The HQ Receptionist is the welcoming face and first impression of our corporate headquarters. This role is responsible for creating a professional and positive experience for all team members, visitors, and callers while managing the day-to-day operations of the front desk. In addition to reception duties, the HQ Receptionist plays a key role in handling TBS (Transfer Between Stores) courier mail and ensuring timely communication and item routing between HQ departments and our store locations.

Essential Duties and Responsibilities:

• Front Desk Operations

• Greet and assist all visitors, vendors, and team members with warmth and professionalism.

• Maintain a clean, organized, and welcoming front desk and lobby area.

• Manage visitor check-in and check-out, issue visitor badges, and notify team members of arrivals.

• Monitor access to the building and follow security protocols for guests and deliveries.

• Phone and Communication Support

• Answer and direct all incoming calls to appropriate departments or team members.

• Respond to general inquiries via phone or email and relay accurate information.

• Handle voicemails and messages with a focus on timeliness and clarity.

• TBS (Transfer Between Stores) Courier Coordination

• Receive, log, and sort all incoming TBS mail from stores.

• Organize and prepare outgoing TBS items for scheduled courier pickups.

• Communicate with store-level and HQ departments to ensure proper routing of internal documents, packages, and time-sensitive materials.

• Track and follow up on delayed or misrouted items as needed.

• Administrative Support

• Provide clerical and administrative support such as mail sorting, filing, data entry, or meeting coordination.

• Support office and facilities teams with supply inventory and requests.

• Maintain updated contact lists, directories, and TBS routing documentation.

Knowledge and Skills:

• Excellent customer service skills.
• Professional phone etiquette skills.
• Strong written and verbal communication skills.
• Bilingual Spanish.
• Strong organizational skills.
• Ability to effectively work independently.
• Ability to multi-task and handle high volume workload and calls.
• Proficient Microsoft Word, Excel, Power Point and Office.
• Type minimum 45 WPM

Required Education and Experience:

• High School Diploma or Equivalent

Physical Demands (example below)

Will be required to spend long hours sitting and using office equipment and computers. May also have to do some light lifting of supplies and materials from time to time. Expressing or exchanging ideas by means of the spoken word to impart oral information to team members and to convey detailed spoken instructions to other team members accurately, clearly, or quickly. Manage several requests and situations at one time or simultaneously (multitask).

Position Type/Expected Hours of Work (example below)

• Monday - Friday 8:00am - 5:00pm
• Must be open to work weekends as needed

This job description is not intended to be all-inclusive, and employees may perform other duties as directed. All employees are expected to perform any reasonable task or request that is consistent with fulfilling company goals and objectives.

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Privacy Notice (CCPA)

VALLARTA SUPERMARKETS

NOTICE TO JOB APPLICANTS (1/1/2023)

California Consumer Protection Act ("CCPA")/California Privacy Rights Act ("CPRA")

This notice explains to you, pursuant to the California Consumer Protection Act ("CCPA")/California Privacy Rights Act ("CPRA"), how Vallarta Supermarkets, and related entities, (the Company), may collect your information in relation to your application for potential employment with the Company.

• Personal Information

For purposes of this notice, "Personal Information" means information that identifies, relates to, describes, is capable of being associated with, or could reasonably be linked, directly or indirectly, with a particular California resident or household, or as otherwise defined under the CCPA/CPRA, including consumers, employees, and job applicants.

"Personal Information" does not include certain information, including publicly available information lawfully made available from government records, deidentified or aggregate information, or other information excepted under the CCPA/CPRA.

• Information We Collect about Applicants

We need you to provide certain information in order for you to complete your application for employment with the Company. The following provides the categories of Personal Information we may collect about applicants as part of the application process, and/or our employees if ultimately hired.

• Personal Identifiers. We may collect your name, driver's license or state identification card number, passport number or other government identification number (including U.S. work authorization number), Social Security information, residence/postal address, email address(es), phone number(s), and other contact information during the application and recruitment process. We may collect your emergency contact information as well. If you are hired, we may collect additional personal identifiers about you to facilitate the employment relationship.
• Characteristics of Protected Classifications under California or Federal law. We may collect your age, date of birth, race, ethnicity, sex/gender, and marital status.
• Biometric Information. We may collect your fingerprints to facilitate the employment relationship, if you are hired, and required as part of the hiring/employment process.
• Professional or Employment-Related Information. Depending on your role/duties with the Company, we may collect information regarding your criminal history, driving history, and credit history as part of our employment background check. We also collect information regarding your professional and employment history and other qualifications you provide in your employment application, including references, skills/abilities, employment goals and expectations, and other related information (if you choose to provide them).
• Education Information. We collect information regarding your professional and education history to the extent provided in your resume/application.
• Thermal or other Health-Related Information. If you apply in-person or come to our worksite(s) as part of the application process, we may need to take your temperature or other similar information as part of our health protection policies. However, this information is not retained, and will only be obtained if required by law.
• Additional Information. We may gather information about your potential employment with the Company, such as the company location/facility to which you are assigned, position and description of duties, fulltime and part-time status, pay rate, as well as descriptions about your job performance and skills.
• Purposes for Collection of Your Personal Information

We use the above categories of personal information for the following business purpose(s):

• To make recruitment and employment decisions, including assessing your application and qualifications for employment with us.
• To conduct and verify background checks (where applicable).
• If hired, to facilitate onboarding, payroll, benefit, and leave of absence administration
• For security purposes.
• To obtain and/or maintain insurance policies and coverage.
• To comply with applicable federal, state, and local laws and regulations.
• To manage workers' compensation claims and conduct workplace investigations.
• Third-Party Collection of Personal Information

The Company may use third-party vendors, such as Alliance Background, to facilitate the application process for applicants. In this process, these third parties may collect an applicant's personal information and provide it to us for employment decisions.

• Additional CCPA/CPRA Disclosures

At this time, the CCPA/CPRA does not afford applicants or employees the right to make requests regarding their Personal Information as it relates to the application and/or employment relationship. This does not affect other rights you may have under other laws.

Further, nothing in this notice restricts the Company's rights or ability to:

• Comply with applicable federal, state, and local laws and regulations.
• Meet any other legal obligation, including complying with lawful inquiries, investigations, subpoenas, court orders, or other requirements of applicable lawful authorities.
• Exercise its legal rights and defend claims.
• Report potentially unlawful activity to appropriate law enforcement and cooperate in any resulting investigation.
• Detect and respond to unauthorized activity and security incidents.
• Protect against and report potential illegal activity and/or fraud; or
• Provide information to our service providers in relation to the above listed purposes, or transfer information as part of a merger, acquisition, or other transfer of some or all of our business to another party.