GovCIO is currently hiring for a HQ Support Lead in Springfield, VA. This position is on site.
Responsibilities:
Leads IT support operations for TSA's HQ sites
Provides technical and management leadership for major IT field support services across all HQ sites and locations, establishing goals and plans that meet project objectives
Directs and controls all international field support activities, having overall responsibility for management, methods, and staffing to ensure technical requirements are met
Oversees technical support to federal, contractor, and detail employees using TSA Systems, ensuring appropriate staffing resources
Ensure support engineers complete mandatory and job-related training
Directs specific IT Field Services tasks, including deskside support, mobility support, deployment services, Operations and Maintenance (O&M), asset management inventory assistance, and video conferencing and A/V O&M, and local on-site cabling
Qualifications:
High School with 9+ years of IT customer support engineering experience (or commensurate experience)
8 years experience in managing, directing, and leading IT Field Services in a HQ setting, including deskside support, mobility support, deployment services, asset management inventory assistance, video conferencing and A/V O&M, and local on-site cabling
Possesses strong strategic management leadership and interpersonal skills, applies domain expertise to make decisive problem-solving decisions, and effectively plans and coordinates complex project implementations
Clearance Required: US citizenship is required to attain and maintain a DHS/TSA clearance