HR Advisor (Remote)

I. Job Summary

As a member of the WM HR organization, the Advisor, HR is tasked with providing tactical, responsive Human Resources support to a high-volume contact center within the Customer Experience organization. The position serves as the first point of contact and trusted advisor for employee relations issues and human resources policies and processes. The HR advisor will champion, demonstrate and uphold WM Commitments & Values to foster an environment of trust, and employee engagement for a diverse workforce. This role acts as a strategic partner to management and employees, ensuring a positive work environment and compliance with employment laws.

We are seeking an experienced HR Advisor to join our team and provide dedicated support to our Corporate Customer Experience (Customer Service) organization. This is a primarily remote, individual contributor role and will serve as the primary HR point of contact for approximately 500 remote Customer Service Agents supporting operations across the Central and Eastern time zones.

While this role is remote, the ideal candidate will reside within 50 miles of a WM Contact Center for periodic in-person support:

Moody, AL | Phoenix, AZ | Lombard, IL | Westborough, MA | Plymouth, MI | Tupelo, MS | Moon Township, PA | Franklin, TN | Lewisville, TX | Germantown, WI

Candidates outside these areas may also be considered.

II. Essential Duties and Responsibilities

Provides reliable and timely coaching and counseling to employees and contact center leadership on issues to ensure consistent, transparent application of policies, procedures, and employment laws.

Address employee relations matters by investigating issues, mediating conflicts, and recommending appropriate solutions. Issues balancing employee advocacy with stewardship of company policies and employment laws to foster a positive workplace culture.

Serves as the HR point of contact supporting/delivering internal processes including Performance Management, New Hire Orientation, and Exit interviews under the Corporate hierarchy.

Conducts training on company policy, programs, and other issues as they arise.

Maintain accurate employee records and HR documentation in accordance with company policies and legal requirements.

Partners and participates with local team(s) on recruitment outreach efforts.

Serves as an active member of HR related project teams as assigned.

Apprise and escalates potential legal, risk, safety, etc. concerns to the HR Manager.

Participate in HR projects and process improvements as assigned.

III. Qualifications

A. Required Qualifications

• Bachelors Degree (accredited) in Human Resources, Business Administration or similar area of study, or in lieu of degree • High School Diploma or GED (accredited) and four (4) years of relevant work experience • 2 years of related work experience (in addition to education requirement) • Strong knowledge of HR principles, employment law, and best practices. • Excellent interpersonal, communication, and conflict resolution skills. • Ability to handle sensitive and confidential information with professionalism and integrity. • Strong organizational and time management skills with the ability to prioritize multiple tasks. • Proficiency with HRIS systems and Microsoft Office Suite.

Preferred Qualifications:

• Certified Human Resources Professional (CHRP) • Professional in Human Resources (PHR) • SHRM Certified Professional (SHRM-CP)

IV. Physical Requirements

Listed below are key points regarding physical demands, physical and occupational risks, and the work environment of the job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions of the job.

Office: This job primarily operates in a professional office environment and routinely requires the use of standard office equipment such as computers, phones, copy machines, etc.

V. Benefits

At WM, each eligible employee receives a competitive total compensation package including:

• Medical • Dental • Vision • Life Insurance • Short Term Disability

As well as a Stock Purchase Plan, Company match on 401K, and more! Our employees also receive Paid Vacation, Holidays, and Personal Days. Please note that benefits may vary by site.

Competencies

Initiating Action Time Management Earning Trust Leveraging Feedback Adaptability Building Customer Loyalty Coaching Critical Thinking

VI. About WM

WM (WM.com) is North Americas largest comprehensive waste management environmental solutions provider. Previously known as Waste Management and based in Houston, Texas, WM is driven by commitments to put people first and achieve success with integrity.

The company, through its subsidiaries, provides collection, recycling and disposal services to millions of residential, commercial, industrial and municipal customers throughout the U.S. and Canada. With innovative infrastructure and capabilities in recycling, organics and renewable energy, WM provides environmental solutions to and collaborates with its customers in helping them achieve their sustainability goals.

WM has the largest disposal network and collection fleet in North America, is the largest recycler of post-consumer materials and is the leader in beneficial reuse of landfill gas, with a growing network of renewable natural gas plants and the most gas-to-electricity plants in North America.

WM's fleet includes nearly 11,000 natural gas trucks - the largest heavy-duty natural gas truck fleet of its kind in North America - where more than half are fueled by renewable natural gas. To learn more about WM and the company's sustainability progress and solutions, visit Sustainability.WM.com.

Equal Employment Opportunity

For United States: WM is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, gender identity, national origin, age, disability, status as a protected veteran or any other characteristic protected under applicable federal, state, or local law.

For Canada: WM is committed to the principle of equal employment for all applicants and employees, without discrimination on the basis of all grounds protected by applicable human rights legislation. Accommodations are available on request for candidates taking part in all aspects of the selection process. Please notify us if you require accommodation.

Real ID

In order to travel by air or access federal property, federal law requires individuals have a REAL ID or an acceptable alternative. This position may require the successful candidate to travel by air for business reasons, or service federal property. Accordingly, successful candidates must have, or be willing to obtain, a REAL ID, or TSA approved alternative.