HR Advisor

Job title: HR Advisor

Location: Tampa, FL 33607

Duration: 12 months

Location: 50% onsite in Tampa

Hours: Mon-Fri 8am-5pm

Summary:

The People Services HR Advisor (HRA) is a member of the Human Resources organization and is the primary contact, after the company website, for our workforce, providing front office HR services and professional support to the business and our Employees.

Qualifications:

2+ years with the following:

• Great Customer Service skills
• Experience in Human Resources
• Experience in Workday and Service Now
• Experience with a large size company (volume)
• Bachelor’s degree preferred. Associate's degree with experience will be considered.

The HR Advisor

• Consults regarding the inquiry, works through options with the customer, and coaches through resolution.
• Uses discretion, sound judgement and makes decisions as appropriate in order to determine the best method of resolution.
• Provides employees and managers with guidance and support for workforce management, payroll, performance management, employee relations, total rewards programs, employee life cycle transaction activities and systems, and other HR processes and policy advice

Responsibilities:

• Where Direct Access information was not sufficient, the HR Advisors provide the workforce with responses related their HR inquiry or guide them regarding the necessary HR transactions.
• Perform intake of HR inquiries via multiple channels including case systems, chat or telephony (for urgent matters).
• Use discretion and sound judgement to select the best method of resolution.
• Provide employees, managers, and HRBPs with policy and process advice, (i.e. ways of working, small org design, etc.), work through options with the customer, and coach through resolution.
• Guide employees and managers to available resources relevant to the Region and any applicable Global policies (i.e. toolkits, SOPs, process details or training materials) as appropriate, providing detailed explanation when necessary.
• Directly participate in enhancement and improvement of the company website content/FAQs and Local Work Instructions (LWIs) based on the feedback received via case resolution in collaboration with functional teams, COE or HRBPs
• Provide high touch customer service that meets expected service levels and business performance goals.
• Collaborate with all functional teams to enable People Service to collectively achieve Turn-Around-Time (TAT) and First Level Resolution (FLR) goals.
• Identify and report case or product trends to the management team and Senior HRAs, working collaboratively with them or other HR functional teams to improve the HR service we provide to our workforce.
• Provide feedback on customer issues and the knowledgebase.
• Work collaboratively within the HR team to share ideas, ownership, and accountability for driving improvements and consistency of execution for key HR processes across regions and functional areas.
• Participate in scheduled and ad-hoc training or other learning opportunities to improve process acumen, applying the learnings to execution of the role and individual skills development as needed.

Qualifications:

• Bachelor’s degree from an accredited university/college specialized in HR preferred
• Minimum of 2 years of human resources operational experience at generalist level
• General knowledge and understanding of HR policies, processes and Regional Employment Laws
• Have worked in a rapid, fast-moving environment, which is both complex and changing.
• Practical operational experience of HR processes, e.g., hire, payroll, rewards, performance, employee relations
• Ability to use sound judgment when assessing requirements to identify the right solution to meet business needs
• Demonstrated analytical abilities, attention to detail and the ability to successfully manage multiple competing tasks and priorities
• Ability to present written or verbally, complex information in a clear and structured way to various stakeholders, such as employees, HR partners, management groups, business leaders
• Demonstrated continuous improvement mindset
• Highly computer literate with knowledge of HR systems and processes
• Language requirements beyond English: Spanish, Portuguese or French preferred