Analysis Skills, Business Operations, Business Processes, Business Support, Communication Skills, Contact Management, Customer Support/Service, Detail Oriented, Employee Relations, Follow Through, HRIS/HRMS, Hubs, Human Resources, Human Resources Certification, Human Resources Processes, Metrics, Microsoft Office, Microsoft Product Family, Presentation/Verbal Skills, Problem Solving Skills, Process Improvement, Quality Monitoring, User Interface/Experience (UI/UX), Writing Skills
HR Services Advisor
Responsibilities:
" Serve as the main contact for service-related inquiries from recruitment, managers, employees, and other HR team members. Ensure the complete resolution of HR requests, including tracking and tracing.
" Offer outstanding customer service by promptly resolving queries and issues, really committing to provide a high-end user experience.
"Stay knowledgeable about business operations, structure, and key contacts to provide ad-hoc support and advice during HR calendar events.
" Monitor the quality of transactional work produced by the Hubs and key HR service metrics.
" Offer proactive advisory services on HR processes for HR Business Partners and line managers.
" Maintain regular contact and conduct reviews with HR teams for assigned areas, demonstrating an awareness of business area support, site-specific strategies, and challenges.
" Collaborate on site-specific projects as needed, maintaining a working knowledge of global and site-specific HR policies and procedures.
Requirements:
- Bachelor's Degree or equivalent experience required, preferably in Human Resources or a related field.
- HR Certification is a plus.
- Proficiency in Microsoft Office products; HRIS experience (Workday) preferred.
- Previous experience in a human resources role, with ticket management and employee relations experience preferred.
- Outstanding customer service orientation with strong follow-up skills and attention to detail.
- Excellent verbal and written communication skills.
- Demonstrated approach to improving processes with flexibility and a willingness to learn.
- This role is crafted for individuals who are ambitious and determined to successfully implement HR services that make a genuine difference.