Administrative Skills, Background Investigation, Compensation and Benefits, Customer Relations, Customer Support/Service, Detail Oriented, Documentation, Employee Benefits, Federal Compliance Regulations, Federal Laws and Regulations, Government, High School Diploma, Human Resources, Maintain Compliance, Microsoft Excel, Microsoft Outlook, Microsoft Word, Multitasking, Onboarding, Operational Support, Organizational Skills, Position of Public Trust, Record Keeping, Regulations, Regulatory Compliance, Service Delivery, Team Player, Transaction Processing/Management, United States Citizen
Join a team that delivers critical HR services supporting the NASA Shared Services Center (NSSC): COLSA is seeking a detail-oriented and customer-focused Human Resources In-Processing & Benefits Caseworker to support our government customer through the delivery of HR services at the NSSC. In this role, you will guide new and current employees through onboarding, benefits enrollment, and employment lifecycle processes while providing outstanding customer service and ensuring compliance with federal HR regulations.
Please Note: This is a temporary/casual, remote position anticipated to continue through approximately December 2026. The position is subject to applicable Wage Determination/Service Contract Act requirements. Candidates must reside in a state where COLSA currently conducts business or is authorized to employ personnel.
Key Responsibilities
- Manage onboarding activities for new hires using USA Staffing Onboarding (USASO).
- Serve as the primary point of contact for selectees from job offer through Entry on Duty (EOD).
- Provide individualized counseling on federal employee benefits and enrollment options.
- Review, process, and maintain personnel and benefits documentation.
- Conduct quality reviews to ensure accuracy and completeness of onboarding and benefits actions.
- Maintain case records within the Human Resource Service Delivery (HRSD) system.
- Process benefits transactions including FEHB, FEGLI, Temporary Continuation of Coverage (TCC), and related actions.
- Collaborate with agencies and benefit providers to resolve employee inquiries and coverage issues.
- Ensure compliance with applicable federal laws, regulations, NASA guidance, and OPM requirements.
At COLSA, people are our most valuable resource and centered at our core value. We invite you to unite your talents with opportunity and be a part of our “Family of Professionals!” Learn about our employee-centric culture and benefits here: https://www.colsa.com/culture_benefits
Required Skills
Required Experience
Required Qualifications
- High school diploma
- Minimum of 8 years of related human resources experience.
- Knowledge of onboarding, benefits administration, and HR support functions.
- Strong customer service, communication, and organizational skills.
- Ability to manage multiple priorities and work independently or as part of a team.
- Proficiency with Microsoft Word, Excel, and Outlook.
- U.S. Citizenship required; Must be able to successfully undergo a background investigation for a position of Public Trust
Preferred Qualifications
- Experience supporting federal HR operations.
- Familiarity with USA Staffing Onboarding, HRSD systems, and electronic personnel records.
- Knowledge of federal employee benefits programs and OPM regulations.
- Experience working in a remote and/or collaborative team environment.
Applicant selected will be subject to a government security investigation and must meet eligibility requirements for access to classified information. COLSA Corporation is an Equal Opportunity Employer, Minorities/Females/Veterans/Disabled. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, or national origin.