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HR Business Partner

Swap.com

Austin, TX

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JOB DETAILS
SKILLS
Artificial Intelligence (AI), Best Practices, Business Skills, Career Counseling, Centralized Operations/Management, Change Management, Channel Strategies, Coaching, Communication Skills, Continuous Improvement, Cross-Functional, Demand Forecasting/Planning, Diversity, Employee Relations, Employee Retention, Employment Law, Focus Groups, Human Resources Processes, International Operations, Interpersonal Skills, Leadership, Maintain Compliance, Mergers and Acquisitions, Metrics, Onboarding, Organizational Development/Management, People Management, Performance Management, Presentation/Verbal Skills, Regulatory Compliance, Sales, Software as a Service (SaaS), Succession Planning, Tax Returns, Team Building, Team Lead/Manager, Team Player, Workforce Planning, Writing Skills
LOCATION
Austin, TX
POSTED
2 days ago
HR Business Partner

About Swap

Swap is the infrastructure behind modern agentic commerce. The only AI-native platform connecting backend operations with a forward-thinking storefront experience.

Built for brands that want to sell anything - anywhere, Swap centralizes global operations, powers intelligent workflows, and unlocks margin-protecting decisions with real-time data and capability. Our products span cross-border, tax, returns, demand planning, and our next-generation agentic storefront, giving merchants full transparency and the ability to act with confidence.

At Swap, we're building a culture that values clarity, creativity, and shared ownership as we redefine how global commerce works.

About your role

As an HR Business Partner at Swap, you will act as a strategic partner to business leaders and teams across the organisation. You will ensure that our people strategy aligns with our business goals, foster a high-impact and inclusive culture, and provide expert HR support across the employee lifecycle.

What you will be doing

Strategic Partnership
  • Partner with senior leadership and business units to understand their strategy, challenges and people needs, translating these into actionable HR initiatives.
  • Provide coaching, advice and support to managers and employees on performance management, career development, succession planning, organisational change, employee relations and more.
Talent & Capability
  • Lead or support end-to-end talent acquisition for your business areas: role design, candidate experience, hiring manager capability, and onboarding.
Performance & Organisation
  • Drive performance management processes, including goal-setting, feedback, review cycles and performance improvement plans.
  • Support organisational design and workforce planning: structure, roles, spans, and ensuring we have the right resources in place for growth.
Culture, Engagement & ER
  • Foster employee engagement, retention and culture through surveys, focus groups, action planning, and initiatives that reinforce our values and our culture of accountability, collaboration and continuous improvement.
  • Oversee employee relations matters and ensure compliance with employment law and best practice, acting as the escalation point for complex issues in the UK and the Netherlands.
Data & Change
  • Monitor and report on key HR metrics (turnover, engagement, headcount, D&I, etc.) and provide insights that drive action.
  • Act as a change agent as we scale, ensuring our people practices evolve and remain fit-for-purpose across fast growth, international operations and cross-functional teams.
What you will be doing
  • Proven experience (typically 3-5 years) as an HR Business Partner or HR Generalist, including hands-on experience supporting teams in both the UK and the Netherlands.
  • Strong business acumen with the ability to partner with, challenge and influence senior leaders, tying HR initiatives directly to business outcomes.
  • Operationally strong and comfortable working across the full employee lifecycle in a dynamic, high-growth SaaS or tech-scale environment.
  • Excellent interpersonal skills with the ability to build trust, navigate ambiguity, and maintain confidentiality.
  • Expert knowledge of UK employment law and strong working knowledge of Dutch employment law and associated HR practices.
  • Experience in organisational design, performance management, succession planning and change management.
  • Data-driven with the ability to interpret HR metrics and turn insights into action.
  • Clear and effective written and verbal communication skills.
  • Experience working in inclusive, collaborative, remote/hybrid, and fast-paced environments, while introducing structure and discipline where needed.
  • Exposure to broader international operations (e.g., EMEA, US, APAC).
  • CIPD Level 5/7 or equivalent qualification is preferred but not essential.

Diversity & Equal Opportunities

We embrace diversity and equality in a serious way. We are committed to building a team with a variety of backgrounds, skills, and views. The more inclusive we are, the better our work will be. Creating a culture of equality isn't just the right thing to do; it's also the smart thing.

About the Company

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Swap.com

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