HR Business Partner - HD SVS - On Site

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About Us

Vensure Employer Solutions is the largest privately held organization in the HR technology and service sector, providing a comprehensive portfolio of solutions, including HR/HCM technology, managed services, and global business process outsourcing (BPO). The company and its service providers collectively serve over 95,000 businesses and process over $135B in annual payroll. As a "One Employer Solution” headquartered in Chandler, Arizona, Vensure helps thousands of businesses streamline and grow their operations with custom strategies that benefit both employers and employees. Find out more by visiting www.vensure.com .

Position Summary

The HR Business Partner is responsible for the delivery of customized service solutions that positively impact the client’s business resulting in client retention and growth. This role completes client services functions for the organization and proactively consults and regularly follows up with clients to develop, implement and monitor Human Resources related deliverables which includes identifying legal requirements affecting Human Resources functions and ensuring client policies, procedures and actions are in compliance.

Essential Duties and Responsibilities

• As per the global service model (GSM), work with targeted HR-Centric clients delivering defined HR services.
• Interact with clients to gain knowledge of their business model and drivers, HR practices, goals and objectives.
• Provice customized solutions in accordance with internal standards ard HR best practices, prompt issue resolution, timely follow up and proactive recommendations that enhance communication, product vity. crganizational culture and work practices and reduce lability. Solutions include, but are not limited to, handbooks, job descriptions, performance evaluation systems, compensation plars, and hiring/on-boarding processes.
• dentity legal and regulatory compliance concerns related to Human Resources and partrer with clients to conduct employee coaching, counseling, reduct ons in force, off-boarding strategy, and act as point of communication between affected employee and client, if needed
• Recommend training through Mineral to Improve business operations and minimize lability.
• Properly and timely document all client related interactions in the HRIS.
• Manage and resolve complex employee relat ons issues investigations.
• Work in conjunction with HR Manager and Regional AVP to provide results of completed effective, thorough and objective investigations.
• Submit subpoenas/claims within the given deadline
• Responsible for acting as a liaison between client and internal operations to ensure a positive working relationship with assigned bock of clients
• Run point on following client retention processes to retain at ris< relationships
• Work with internal teams, client, and agent to achieve a high rate of client retention
• User set-up and training of our client facing web-based payroll and custom reporting software
• Work proactively to facilitate solutions as challenges present themselves
• Maintain opar communication regarding clients with the necessary internal teams
• Assist in the tracking and completion of team projects and initiatives
• Review weekly reports to assist with client retention efforts
• Review monthly reports to analyze trends
• Track client repricing requests to ensure timely responses
• Analyze data and review procedures and policies to determine answers to clients' questions • File and maintain client records
• Coordinate the resolution of client issues
• Oversees the operational structural reeds of the client to ensure data integrity
• Nurture relationships with business owners, client company contacts, marketing agents and internal staff and departments
• Escalate and resolve areas of concern, as raised by clients or internal departments
• Monitor company performance against service level agreements and flag potential issues
• Interact with clients to gain knowledge of their business model and drivers, HR practices, guals, and objectives
• Assist with the execution of the service p ans by evaluating progress of activities and service requests
• Collaborate with internal departments to ensure seamless delivery of services to clients. Gather and distribuce voice of customer feedback to appropriate internal departments
• Build cross-functional partnerships to address issues and manage escalations. Leverage internal relationships to identify opportunities, trends, and process improvements
• Successfully manage client expectations in a fast-paced environment
• Introduce and drive adoption of new products and services to client
• Assist in announcing to dients, changes in compliance using various communication formats
• Act as part of a team to continually develop and create improved processes and procedures • Performing annual deliverab es client reviews
• Process and prepare memos, correspondence, or other documents
• Schedule appointments and maintain and update appointment calendars
• Attend webinars, seminars and other trainings to stay up to date on laws and best practices.
• Travel (local and long distance) may be required to meet with clients face to face or mee: via telephone on a scheduled basis, as determined by size of client, to ensure they are receiving great service and are taking advantage of and utilizing products and services offered

Marginal Functions

• Special Projects and other duties as assigned by supervisor. 

Knowledge, Skills, and Abilities

• Excellent organizational and time management skils, personable, well-spoken, and technical skills necessary.
• Demonstrated knowledge and experience in Human Resources best practices with emphasis on employee relations as well as related federal, state and local laws and regulations required.
• Working knowledge of multiple human resources disciplines including, employee relations, organizational diagnosis, performance management, recruitment, compensation and benefits.
• Strong verbal and written communication skills and interpersonal effectiveness at all levels in the organization and across cultures.
• Excellent interral and external customer service skills.
• Bilingual capabilities (English/Spanish) are preferred
• Adheres to KPIs and SOPs according to guidelines established.
• Ability to apply change management initiatives to assist in business transformation.
• Must use logic and reasoning to make immediate decisions under pressure or tight deadlines.
• Ability to make proper judgment calls when presented by a situation/problem.
• Strong sense of business ethics including the ability to handle confidential information appropriately.
• Able to effectively manage multiple projects and a tend to daily account and HR matters while maintaining focus and follow through on issues until resolved and delivering results as committed.
• Ability to make recommendations to effectively resolve escalations by using judgment that is consistent with the standards, practices, policies, procedures, regulations and/or government law.
• Outstanding business acumen with ability to understand and operate from the perspective of the business owner.
• Demonstrated proficiency in conducting root cause analysis and strong problem solving and decision-making skills.
• Ability to research and analyze various types of data
• Ability to prioritize and efficiently execute a high volume and broad scope of tasks within tight deadlines, competing demands and changes in the work environment.

Education & Experience

• Bachelor's degree in Human Resources, Business Administration or a related field or equivalent work experience is required.
• Two (2) to four (4) years HR experience
• Proficiency with Microsoft Office software (Excel, Word, PowerPoint, Teams) and demonstrated ability to learn other applications as needed.
• Experience with various HRIS and payroll platforms preferred.
• FRISM and PCO experience preferred.

Required Licenses And/Or Certifications

PHR, SPHR, SHRM-CP or SHRM-SCP certification preferred.

Physical, Mental, & Communication Demands

• Must be able to remain in a stationary position for 50% or more of time and occasionally required to move about inside an office environment.
• The ability to observe detals at close range, using a computer, laptop or other electronic devices
• The ability to communicate Information both orally and in written format so others will understand. Must be able to exchange accurate information in these situations.
• Must be able to learn new tasks, remember processes, maintain focus, complete tasks independently, make timely decisions in the context of workflow, ability to communicate with diens, and ability to complete tasks in situations that have a speed or productivity quota
• To perform this job successfully, ar individual must be able to perform each essential duty satisfactorily with or without reasonable accommodations. The requirements listed above are representative of the knowledge, skills, and/or abilities requirec.

Enviromental Conditions:

• This position operates in a professional office environment. This role routinely uses standard office equipment such as computers, laptops, headsets, key boards, phones.

Disclaimer

The above job description is not intended to be an all-inclusive list of duties and standards of the position. Incumbents will follow any other instructions, and perform any other related duties, as assigned by their supervisor. 

This position is eligible for the following benefits:

• Health Insurance: Medical, dental, and vision coverage
• Retirement Plan: 401(k) with company match
• Paid Time Off: PTO, Holidays, Parental leave and Sick Leave provided as required by applicable state law
• Other Benefits: Life insurance, short term disability, long term disability, employee assistance program (EAP), flexible spending account (FSA), health savings account (HSA), Identity theft protection, critical illness, accident, cancer, hospital protection, legal and pet insurance.