HR Business Partner

Job Title: HR Business Partner or HR Generalist

Position Location: Irving, Texas (DFW area), or Lake Forest, California | Hybrid

Reporting to: Executive Vice President, Human Resources

Job Type: Full-time, Exempt

Supervisor Responsibilities: None

NetwatchNorth America is the global leader in video monitoring services. We are dedicated to making businesses safer while ensuring continuity of operations. We pioneered the use of proactive video monitoring (PVM), providing our customers with intelligent remote video monitoring to proactively detect and prevent incidents before they begin.

We are committed to creating a fearless environment for our customers, partners, and employees. To achieve this, we are committed to delivering innovative, proactive monitoring technologies and solutions built on trust and quality of service.

Netwatch North America employs approximately 250 team members across the United States, with most employees based in California and Texas.

About the Role

Netwatch North America is looking for an experienced HR Business Partner (or HR Generalist) to support our business leaders across our organization. The position is a strategic partner to leadership, supporting organizational effectiveness, employee engagement, and compliance across California and multi-state operations. This role oversees employee relations, including investigations and performance matters, and manages key HR programs such as benefits and leave administration. Partnering closely with leaders, the position ensures consistent, compliant execution of HR policies and initiatives while fostering a positive, accountable, and engaged workplace culture aligned with company values.

The position offers a hybrid schedule, with a minimum of two days per week worked in the office and the balance of the work week worked remotely. This role is classified as exempt and follows a typical work schedule of Monday through Friday, 8:00 a.m. to 5:00 pm (local time), reporting directly to the Executive Vice President, Human Resources. The position also requires flexibility and the ability to travel approximately 10% of the time, annually, to attend company meetings and support business operations.

Key Responsibilities

• Partner with business leaders to provide day-to-day HR guidance on employee relations, compliance, and best practices.
• Manage employee relations matters, including investigations, conflict resolution, and performance management, ensuring fair and consistent outcomes.
• Oversee Leave of Absence programs (FMLA, CFRA, PFL) and ensure compliance with federal, state, and local laws, with a focus on California requirements.
• Support consistent application of HR policies and coach managers on effective people management practices
• Contribute to the evaluation and continuous improvement of HR programs and initiatives.
• Administer employee benefits programs, including new hire enrollment, Open Enrollment, and Qualifying Life Events (QLEs)
• Maintain accurate and compliant benefits data within the HRIS and support ACA-related audits and reporting.
• Serve as a primary point of contact for employee benefits inquiries, providing timely, employee-focused support.
• Assist with the implementation and communication of benefits programs to enhance the overall employee experience.

• Bachelor's degree in HR, Business, or related field (SHRM-CP/PHR preferred)
• 5+ years of progressive HR experience, including experience supporting managers in a business partner or generalist capacity.
• Experience administering and managing Leave of Absence programs (including FMLA, CFRA, and PFL), ensuring full compliance with applicable laws.
• Experience supporting employee relations, benefits administration, and Leave of Absence programs.
• Strong knowledge of employment law (federal and California) to include, FMLA/CFRA/PFL, FLSA, and ACA
• Excellent communication, relationship-building, and problem-solving skills.
• HRIS proficiency and strong attention to detail.
• Ability to travel up to 10%

• 401(k) with company match
• Medical, Dental, Vision, and Life Insurance plans
• Paid time off
• Flexible spending account
• Health savings account