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HR & Client Services Lead

Strategic Focus

Dallas, TX

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JOB DETAILS
SKILLS
Best Practices, Business Strategy, Communication Skills, Consulting, Corrective Action, Customer Experience, Customer Relations, Customer Support/Service, Dental Insurance, Detail Oriented, Documentation, Documentation Standards, Employee Relations, Follow Through, HRIS/HRMS, Health Insurance, Human Resources, Human Resources Processes, Leadership, Maintain Compliance, Multitasking, Nonprofit, Onboarding, Operational Improvement, Operational Strategy, Operational Support, Organizational Skills, Paycom, Policy Implementation, Presentation/Verbal Skills, Process Management, Risk, Service Delivery, Standard Operating Procedures (SOP), Time Management, Training/Teaching, Vision Plan, Writing Skills
LOCATION
Dallas, TX
POSTED
30+ days ago
Benefits:
  • Competitive salary
  • Dental insurance
  • Health insurance
  • Paid time off
  • Parental leave
  • Vision insurance

HR & Client Services Lead


Company: Strategic Focus, LLC
Location: Dallas, TX (Not a Remote Role)
Reports To: Principal / CEO

Position Summary


Strategic Focus, LLC is seeking a highly capable HR & Client Services Lead to support the delivery of HR consulting services across multiple clients while also contributing to internal operational execution, including our education services division.


This role serves as a trusted extension of the Principal, responsible for managing day-to-day HR operations, supporting employee relations processes, and ensuring consistent, high-quality service delivery to clients. The ideal candidate brings a strong HR foundation, sound judgment, and the ability to operate independently within defined parameters, while escalating complex or high-risk matters appropriately.


Key Responsibilities


Client HR Service Delivery


  • Serve as a primary day-to-day HR contact for assigned clients, including nonprofits and small to mid-sized organizations
  • Execute HR processes including onboarding, offboarding, policy implementation, and compliance tracking
  • Draft and support delivery of employee relations documentation (corrective actions, written warnings, PIPs, termination documentation)
  • Partner with client leadership to support recruiting efforts, including job postings, screening coordination, and onboarding processes
  • Maintain HR documentation, audit readiness, and personnel file integrity across client accounts
  • Support implementation of HR best practices aligned with client goals and organizational standards
Employee Relations & Compliance Support


  • Conduct initial intake and documentation of employee relations matters, escalating complex situations to the Principal
  • Support investigations through fact-gathering, documentation, and coordination
  • Ensure compliance with federal, state (Texas), and local employment laws and internal policies
  • Assist with policy updates, handbook rollouts, and compliance initiatives
Client Experience & Operations


  • Ensure consistent, high-quality service delivery across all client engagements
  • Track deliverables, deadlines, and ongoing HR initiatives for assigned clients
  • Support development and refinement of internal SOPs, templates, and service models
  • Maintain strong, professional relationships with client stakeholders
Internal Operations Support


  • Support operational execution of Strategic Focus Educational Services, including:
    • Tutor onboarding and documentation compliance
    • Scheduling coordination and communication
    • Tracking attendance, deliverables, and reporting requirements
  • Assist with process standardization and administrative workflows across service lines
  • Support internal projects, reporting, and operational improvements as needed
Decision-Making & Escalation Framework


This role is designed to own execution and provide recommendations, while partnering closely with the Principal for higher-level decisions.


Independently Handles:
  • Routine HR operations and documentation
  • Recruiting coordination and onboarding processes
  • Standard employee relations documentation (drafting and coordination)
  • Client communication on routine HR matters
Escalates to Principal:
  • Termination decisions and high-risk employee relations matters
  • Formal investigations and sensitive complaints
  • Organizational restructuring or strategic workforce decisions
  • Board-level or executive advisory situations
Qualifications


Required:
  • 4–7+ years of progressive HR experience (HR Generalist, HRBP, or similar)
  • Strong working knowledge of employee relations, HR compliance, and HR operations
  • Experience supporting multiple stakeholders or client groups
  • Excellent written and verbal communication skills
  • High level of professionalism, discretion, and sound judgment
  • Strong organizational skills with the ability to manage multiple priorities
Preferred:
  • Experience supporting nonprofit organizations or mission-driven environments
  • Familiarity with HRIS systems (APS, Paycom, or similar)
  • Experience in consulting or multi-client environments
  • Exposure to education, workforce development, or program operations
Key Competencies
  • Judgment & Discretion: Ability to navigate sensitive HR matters appropriately
  • Execution Excellence: Strong follow-through and attention to detail
  • Client Service Orientation: Professional, responsive, and solutions-focused
  • Adaptability: Comfortable working across diverse clients and service lines
  • Process Discipline: Ability to build and follow structured workflows
  • Communication: Clear, professional, and confident in both written and verbal formats

About the Company

S

Strategic Focus

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