HR Coordinator

Overview

Responsibilities

• Track daily employee attendance and maintain accurate records
• Administer and report on FMLA tracking and compliance
• Support Talent Acquisition activities, including interview scheduling and preparation of interview documentation
• Assist with onboarding and orientation by preparing new hire packets, coordinating orientation schedules, organizing documentation, and delivering HR orientation presentations
• Administer insurance enrollment and billing processes, including hire, termination, and leave notifications
• Respond to employee inquiries via phone, email, and HR systems with a high sense of urgency and professionalism
• Provide backup coverage for front desk and main phone lines as needed
• Support HR projects and additional tasks as assigned

• 40% Talent Acquisition Administration
• 30% Employee Inquiry Management
  • Respond to employee requests through HR systems with minimal supervision
  • Educate and guide employees on HR topics such as pay, data changes, HR actions, policies, and procedures
  • Support benefits administration, including eligibility determination, enrollment, contributions, documentation, and claims
  • Assist with benefits policy updates and Open Enrollment activities
  • Apply knowledge of local employment regulations in daily administration
• 15% Global HR Transactions
  • Process HR transactions such as new hires, address changes, internal job events, reimbursements, tuition assistance, and employment verification using HR systems
• 15% Documentation & Knowledge Management
  • Maintain and update process documentation for regional HR activities
  • Create HR user guides and manuals to support regional business needs
  • Ensure employee facing HR content is accurate, current, and accessible
  • Develop and maintain knowledge articles aligned with global standards

Required Qualifications

• Proficiency with Microsoft Office
• Experience with HRIS systems; SAP HR and SAP CRM preferred, SuccessFactors a plus
• Fluent spoken and written English
• Strong communication, presentation, and training skills
• Excellent customer service and problem solving abilities
• Ability to coach and train employees on HR processes and procedures
• Strong organizational skills with the ability to manage multiple projects simultaneously
• Team oriented mindset with the ability to work effectively across departments and shifts
• Ability to work flexible hours, primarily day shift with occasional early mornings or evenings to support a 24/7 operation

Preferred Qualifications

• Fluency in Haitian Creole or Spanish
• Experience supporting HR operations in a manufacturing or plant environment