HR Coordinator

Details:

Stefanini Group is hiring!

Stefanini is looking for a HR Coordinator in Newark, NJ 07101 (Hybrid)

For quick Apply, please reach out to Maria Teresa Paje, call 248 263 8623/ email: MariaTeresa.Paje@stefanini.com

Job Title: HR Coordinator

Location: 80 Park Plaza, Newark, NJ 07101

Hybrid (2 days a week in office)

Schedule: 8:00 AM to 05:00 PM; Monday - Friday

Initial round 2 team members and final interview meet and greet with HM.

Job Summary

Entry level role with a bachelor''s degree. Candidate can have internship experience in HR Talent Acquisition or HR Shared services.

• The People Solution Center (PSC) HR Generalist position is responsible for managing a wide variety of employee data updates, requests and inquiries, which requires a commitment to providing an excellent internal customer/client service experience, the ability to understand and apply HR policies/procedures and the ability to sensitively and compliantly handle confidential employee information.
• Additionally this role will work with the HR Centers of Excellence regarding continuous improvement, knowledge of trends, best practices and new technologies in HR; will develop and maintain usage reports; and research and respond to questions and concerns through a centralized phone, ticket management system network and case tracking tool (Ask HR).
• Respond directly to managers and employees, providing information regarding, and interpretation of, HR processes, practices and procedures. Document cases including steps to resolution and assume or assign ownership of cases.
• In addition, it is responsible for the administration of enterprise HR programs, policy interpretation, and for providing overall administrative support to the HR process where applicable.
• Take administrative ownership of enterprise HR programs as assigned (i.e., employment verification, tuition reimbursement, vacation donation, etc.). Maintain and manage employee data forms, records, and reports.

Manages People

• No

Job Responsibilities

• Perform Tier 1 HR operations and ensure any cases that require escalation are completed within the requisite service level agreement. Tier 1 operations include employee status/pay changes including terminations; org structure changes; exit survey support; job description updates, people reporting changes, sensitive and confidential employee relations case history research; invoice and purchase order support.
• Manage work and inquiries that will come through various databases and channels including Ask HR, a new HR contact resource launched in August of 2023. Demonstrate judgment in knowing when to escalate an issue or concern.
• Ownership for the research and resolution of complex inquiries/complaints and urgent exceptions from business area and/or HR.
• Create, assign, escalate and resolve cases in accordance with standard operating procedures, policies. Respond to and resolve support to all employee/stakeholders at all levels.
• Responsible for compliance with the document management processes within the PSC, ensuring that all required documentation is filed/scanned accordingly to employee personnel records and archiving; Ensure adequate process documentation and controls in place to reduce errors.
• Act as a change agent: advise and educate managers and employees on self-service tools where available; Monitor and manage HR employee ticketing system (Ask HR) to ensure requests are being resolved; create additional FAQs for further support.
• Provide other support within the People Solutions Center as assigned.
• Participate in continuous improvement workshops and projects and actively contribute recommendations and suggestions to improve service, efficiency, employee experience, etc.
• Participate in suggesting solutions to issues and provide sound fact-based rationale to solve problems. Collaborate with PSC Leadership, Subject Matter Experts, HR COEs, and user groups to ensure overall operational effectiveness that aligns to the HR organizational strategy.