HR Coordinator

Job Title: HR Coordinator

Location: Newark, NJ

Pay Range: 25 - 30/hr, W 2

Duration: 12+ Month Contract

Work Mode: Hybrid (2 days a week in office)

Summary:

• Responsible for managing a wide variety of employee data updates, requests, and inquiries.
• Commitment to providing excellent internal customer/client service experience.
• Understand and apply HR policies/procedures.
• Sensitively and compliantly handle confidential employee information.
• Collaborate with HR Centers of Excellence regarding continuous improvement, trends, best practices, and new technologies in HR.
• Develop and maintain usage reports.
• Research and respond to questions through centralized phone, ticket management system, and case tracking tool (Ask HR).

Responsibilities:

• Perform Tier 1 HR operations, ensuring cases requiring escalation are completed within service level agreement.
• Manage employee status/pay changes, terminations, org structure changes, exit survey support, and job description updates.
• Handle sensitive and confidential employee relations case history research, invoice, and purchase order support.
• Manage inquiries through databases and channels, including Ask HR.
• Research and resolve complex inquiries/complaints and urgent exceptions from business area and/or HR.
• Create, assign, escalate, and resolve cases in accordance with standard operating procedures and policies.
• Ensure compliance with document management processes within the PSC.
• Advise and educate managers and employees on self-service tools where available.
• Participate in continuous improvement workshops and projects.
• Collaborate with PSC Leadership, Subject Matter Experts, HR COEs, and user groups to ensure overall operational effectiveness.

Requirements:

• BA/BS degree or 4 years of relevant professional work experience in lieu of degree.
• Ability to learn and apply HR practices, policies, and procedures.
• Proficiency in using HR systems and data sources such as SAP/HR Module.
• Excellent verbal, written, and interpersonal skills.
• Strong analytical, decision-making, and problem-solving skills.
• Ability to work collaboratively with others to resolve complex issues.
• Excellent knowledge of Microsoft Office, including Word and Excel.
• Ability to work independently, manage competing priorities, and meet deadlines.
• Ability to maintain confidentiality and handle sensitive information.
• Flexible to change and a team player.