HR Coordinator-Ops

Project HOPE is an international NGO with more than 1000 engaged employees and volunteers who work around the globe responding to the worlds most pressing global health challenges. Throughout our 60-year legacy, Project HOPE has treated millions of patients, provided more than 3 billion worth of medicine to local health care organizations around the world, helped build hundreds of health programs from the ground up, and responded to humanitarian crises worldwide.

Code of Conduct

It is our shared responsibility and obligation to treat each other with respect, take affirmative steps to prevent matters involving sexual exploitation, exploitation & abuse, and trafficking in persons, and to disclose all potential and actual violations of our Code of Conduct, which may include conflicts of interest, fraud, corruption, discrimination, or harassment. Together, we can reinforce a culture of respect, integrity, accountability, and transparency.

Position Summary

The HR Coordinator-Ops is responsible for managing payroll, HR operations, employee records, and contractual documentation for national staff in Gaza. The role ensures accurate and timely salary payments, proper tracking of timesheets and benefits, and compliance with Palestinian labor law, donor regulations, and Project HOPE policies. This position also supports recruitment, onboarding, HR compliance, and staff relations, working closely with HR, Finance, and leadership to maintain strong internal controls, audit readiness, and a positive workplace culture. This role will also support the HR Manager with any additional duties as required.

Principal Responsibilities

Payroll & HR Operations

• Oversee monthly payroll preparation and validation, including salaries, allowances, deductions, and end-of-service accruals.
• Ensure accurate tracking of timesheets, attendance, leave balances, overtime, and compensatory time.
• Coordinate payroll reconciliation with Finance and resolve payroll-related discrepancies.
• Maintain compliance with Project HOPE policies, donor regulations, and Palestinian labor law.
• Prepare and submit payroll reports in a timely manner.

Contracts & Documentation

• Draft, issue, and maintain employment contracts, renewals, amendments, and separation documentation.
• Ensure all personnel files are complete, updated, and securely maintained.
• Prepare HR letters, promotion, transfer, increment, resignation, acceptance, etc., and ensure proper filing.
• Upload required HR documents to shared systems.
• Support audits and donor reviews by ensuring documentation readiness.

HR Operations & Compliance

• Assist the HR Coordinator - Talent Acquisition in managing recruitment processes, including job postings, shortlisting candidates, coordinating interviews, and facilitating onboarding, especially when needed or assigned by the HR manager or during the coordinators absence or leave.
• Ensure HR compliance with labor laws, donor regulations, and organizational policies.
• Assist the HR manager in reviewing HR policies related to payroll, benefits, and contracts, recommending updates as needed.
• Conduct periodic field visits to ensure proper implementation of HR procedures.

Staff Development & Capacity Building

• Support with the On-boarding process and staff orientation.
• Assist the HR Manager in conducting training needs assessments and implementing capacity-building initiatives.
• Assist the HR Manager in implementing performance management processes, including appraisals and professional development plans.

Reporting & Monitoring

• Prepare HR reports and updates for Gaza leadership, HQ, and donors.
• Track HR indicators, such as attendance, turnover, and workforce costs.
• Maintain accurate HR data and reporting systems.

Staff Relations & Workplace Culture

• Act as a point of contact for employee queries on HR policies, payroll, and benefits.
• Support management in resolving employee relations issues fairly and consistently.
• Promote a positive workplace culture aligned with Project HOPE values.

Risk Management & Governance

• Identify and monitor HR risks, ensuring mitigation measures are integrated into HR planning.
• Maintain HR risk registers and safeguarding measures.
• Ensure staff wellbeing and safety considerations are reflected in HR operations.

Other duties as assigned.

MINIMUM QUALIFICATIONS

• Bachelors degree in Accounting, Finance, Business Administration, Human Resources, or related field.
• Minimum 3-7 years of payroll and compensation experience, with at least 2 years with NGOs or INGOs.
• Strong knowledge of payroll systems and advanced Excel proficiency.
• Experience in payroll reconciliation and financial coordination.
• Knowledge of Palestinian labor law and statutory compliance requirements.
• High attention to detail and strong analytical skills.
• Strong organizational and documentation capacity.
• High level of discretion, integrity, and confidentiality.
• Fluency in Arabic and English.

PHYSICAL DEMANDS AND WORK ENVIRONMENT

The physical demands and work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

Physical demands and Work environment

• While performing the duties of this job, the employee must be mobile in an office environment and able to use standard office equipment.
• Must be able to communicate in verbal and written form and must be able to travel internally as needed.
• Emergency deployments may involve austere living conditions and extended travel.
• Project HOPE employees may be required to travel or work in countries where working conditions are classified as hardship.

This position is based in Gaza. Given the current conflict conditions, the candidate must be able to work in a rapidly changing environment.

This position is being advertised contingent upon award, while the recruitment process will proceed as part of organizational preparedness. No formal offer will be extended until funding is confirmed.