Job Description
At-a-Glance:
Are you ready to build your career by joining a healthcare provider. If so, our client is hiring an HR Customer Service Representative.
Position Type:
We want to hear from you! If you think you’d be a good match, submit your resume and reach out to Ankit at (201) 377-5090 to learn more.
#LI-VK1
#HbM6349
Are you ready to build your career by joining a healthcare provider. If so, our client is hiring an HR Customer Service Representative.
Position Type:
- Contract
- Remote (Remote, but must be local to Altamonte Springs, FL)
- Hours: depends on availability of open schedules.
- Schedules varying between 8-5pm, 830-530pm and 9-6pm.
- Required Qualifications
- Education
- High school diploma required
- Associates degree preferred
- 2 years of experience in a contact center, HR, or customer service
- Technical Skills:
- Proficiency in Microsoft Office Suite (Outlook, Word, Excel, PowerPoint).
- Strong web navigational and computer skills.
- Typing speed of 50+ WPM with high accuracy in grammar and spelling.
- Soft Skills:
- Superior written and verbal communication, strong organizational skills, and the ability to de-escalate customer complaints.
- Preferred Qualifications
- Education:
- Bachelor’s degree.
- Software:
- Experience with Human Capital Management (HCM) or Customer Relationship Management (CRM) software, specifically PeopleSoft or Workday.
- Experience:
- Previous experience in a shared services model supporting a large employer.
- Certifications:
- Professional in Human Resources (PHR) or SHRM Certified Professional (SHRM-CP).
- Working Conditions
- Environment:
- Fast-paced with fluctuating workloads.
- Physical Requirements:
- Sedentary work.
- The HR Customer Service Representative serves as the primary point of contact for employees contacting the Employee Contact Center regarding HR-related inquiries.
- Role is responsible for analyzing employee needs, providing accurate direction or resolution using system resources, and escalating complex issues when necessary.
- Specializes in supporting various HR functions, including payroll, benefits, and employee data management, while maintaining strict confidentiality.
- Key Responsibilities
- Customer Support:
- Act as a subject matter expert for employee and manager inquiries, managing a high volume of inbound calls and cases with exceptional service.
- Problem Resolution:
- Research and resolve inquiries by applying documented policies, procedures, and sound judgment.
- Escalation:
- Identify and escalate requests or issues that fall outside of standard processes to HR Specialists or Supervisors.
- Documentation:
- Maintain detailed case notes and document transaction status to track the stage of completion for all inquiries.
- Compliance & Knowledge:
- Maintain up-to-date knowledge of organizational HR policies as well as federal, state, and local employment laws.
- Reporting:
- Produce and maintain functional HR records and reports as required.
We want to hear from you! If you think you’d be a good match, submit your resume and reach out to Ankit at (201) 377-5090 to learn more.
#LI-VK1
#HbM6349
Numbers & Facts
| Location | Altamonte Springs, FL (Remote) |
| Industry | Staffing/Employment Agencies |
| Salary | $21 Per Hour |
| Company Size | 100 to 499 employees |
| Website | http://www.hiredbymatrix.com |
About Company
We believe in putting people together for the right reasons. Getting you a great job that makes you feel fulfilled in your career. Finding the perfect candidate to help you achieve business success.
Whether you are looking for the best candidate for your company or searching for your next career move, we are dedicated to making sure you thrive. We take your needs personally and have a variety of services to ensure you reach your goals. We listen to the needs of our clients and candidates and then thoughtfully match the right person with the right job. When people come together doing what they love success is guaranteed and partnerships last.
Skills
- Call Centersunmatched
- Call Volumeunmatched
- Compensation and Benefitsunmatched
- Computer Skillsunmatched
- Customer Escalationsunmatched
- Customer Relationship Management (CRM) Systemsunmatched
- Customer Support/Serviceunmatched
- Data Managementunmatched
- Employment Lawunmatched
- Healthcare Providersunmatched
- High School Diplomaunmatched
- Human Resources Customer Serviceunmatched
- Human Resources Processesunmatched
- Microsoft Excelunmatched
- Microsoft Officeunmatched
- Microsoft Outlookunmatched
- Microsoft PowerPointunmatched
- Microsoft Wordunmatched
- Needs Assessmentunmatched
- Organizational Skillsunmatched
- PHR (Professional in Human Resources)unmatched
- Peoplesoftunmatched
- Physical Demandsunmatched
- Presentation/Verbal Skillsunmatched
- Problem Solving Skillsunmatched
- Record Keepingunmatched
- Society for Human Resource Management (SHRM)unmatched
- Staff Requirementsunmatched
- Talent Managementunmatched
- Typingunmatched
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