HR Customer Service Representative

Job Title: HR Customer Service Representative
Onsite/Hybrid: 50% onsite
Site Locations: Tampa, FL (Monday-Thursday for training and then 2-3 days after training )
Work Schedule: 8-5

Position Summary
This role provides front-line phone support and general administrative assistance to the team. The individual will serve as a contingent (non-employee) worker engaged through a staffing agency, supporting day-to-day call handling and office administration tasks.

Key Responsibilities
Answering Phone Calls:
" Respond to incoming phone calls in a professional and courteous manner.
" Ask probing questions to understand the nature of each call and enter accurate, detailed notes into a case in the case management system.
" Assign the case to the appropriate assignment group/vendor based on the issue.
" Answer routine, general questions using provided reference materials.

General Administrative Support:
" Sort, scan, and distribute incoming physical and electronic mail.
" Assist with other clerical or administrative tasks as assigned by the team.

Case Work Support:
" Assist with case-related tasks such as verification of employment requests.

Qualifications
" High school diploma or equivalent required.
" Prior experience in an administrative, customer service, or front-desk role preferred.
" Strong verbal and written communication skills.
" Bilingual in Spanish and English preferred.
" Good organizational skills and attention to detail.
" Ability to handle routine information with discretion and professionalism.
" Proficiency in Client Office Suite (Word, Excel, Outlook).
" Ability to work independently and follow written procedures.