Description
This role combines senior-level executive administrative support with hands-on project management within HR Development. The individual partners closely with leadership to manage day-to-day priorities while planning and executing key initiatives that support the Development function.
This is a high-visibility role requiring strong judgment, organization, and the ability to manage confidential and sensitive information with discretion.
Key Responsibilities - Executive Support
Provide direct support to senior HR Development leadership, including complex calendar management and meeting coordination
Prepare high-quality presentations, reports, and materials for leadership meetings
Manage communications, including drafting responses and handling confidential information
Coordinate travel, expenses, and meeting logistics
Support leadership meetings, offsites, and events
Project Management & Execution
Plan, coordinate, and execute HR Development projects from initiation through completion
Develop project plans, timelines, and track progress against milestones
Partner with cross-functional stakeholders to drive alignment and execution
Manage risks, issues, and dependencies
Provide regular project updates and reporting to leadership
Project Activities
Support project budgeting activities, including tracking spend and resource allocation
Build and deliver polished presentations for senior leadership
Track deliverables and follow up to ensure accountability
Maintain project documentation and reporting dashboards
Assist with resource planning across initiatives
Qualifications & Experience
Experience supporting senior leaders in an executive administrative capacity
Demonstrated project management experience
Strong proficiency in Microsoft Office (Outlook, Excel, PowerPoint, Teams)
Strong organizational, prioritization, and problem-solving skills
Excellent written and verbal communication skills
Ability to manage multiple priorities in a fast-paced environment
Required Demeanor
Polished, professional, and mature presence
High level of discretion with confidential materials
Strong judgment and ability to operate independently
Proactive, reliable, and detail-oriented
Comfortable working with senior leadership
Education
Core Skills Required
Project Management / Program Execution
Stakeholder Influence
Communication
Operating in Ambiguity
Organization & Planning
Accountability
To thrive as a colleague at Citizens, candidates must demonstrate a strong customer-centric mindset, exhibit persistence and resilience in the face of challenges, and embrace continuous learning to adapt and grow in a dynamic environment.
Hours and Work Schedule: (4 days in office, 1 day remote)
Hours per Week: 40
Work Schedule: Monday-Friday
Work Location: Charlotte, NC or Johnston, RI
Pay Transparency
The salary range for this position is $92,000-$127,000 per year. Actual pay is based on various factors including but not limited to the budget, work location, and relevant skills and experience.
We offer competitive pay, comprehensive medical, dental and vision coverage, retirement benefits, maternity/paternity leave, flexible work arrangements, education reimbursement, wellness programs and more. For an overview of our benefits, visit https://jobs.citizensbank.com/benefits
Some job boards have started using jobseeker-reported data to estimate salary ranges for roles. If you apply and qualify for this role, a recruiter will discuss accurate pay guidance.
Equal Employment Opportunity
Citizens, its parent, subsidiaries, and related companies (Citizens) provide equal employment and advancement opportunities to all colleagues and applicants for employment without regard to age, ancestry, color, citizenship, physical or mental disability, perceived disability or history or record of a disability, ethnicity, gender, gender identity or expression, genetic information, genetic characteristic, marital or domestic partner status, victim of domestic violence, family status/parenthood, medical condition, military or veteran status, national origin, pregnancy/childbirth/lactation, colleague's or a dependent's reproductive health decision making, race, religion, sex, sexual orientation, or any other category protected by federal, state and/or local laws. At Citizens, we are committed to fostering an inclusive culture that enables all colleagues to bring their best selves to work every day and everyone is expected to be treated with respect and professionalism. Employment decisions are based solely on merit, qualifications, performance and capability.