HR Employee Resource Center Representative

Dominion Energy is committed to providing reliable, affordable, and increasingly clean energy that powers our customers every day. If you want to work for a purpose-driven company that values safety and collaboration, we're looking for you. You won't just find a job here; you'll find your career. Review the position below and apply today.

Military service members and veterans with ranks from E3-E5, W1-W2, or O1-O3, plus appropriate equivalent combination of education and years of experience as outlined below will be considered for this opportunity.

At this time, Dominion Energy cannot transfer or sponsor a work visa or employment authorization for this position.

This position does not offer relocation assistance.

Job Summary

This role within the Employee Resource Center provides first point of contact support to employees, leaders, and HR peer groups on HR related issues, programs, policies, and processes. Provides the highest level of customer service through interaction with employees, leaders, and HR peer groups through telephone, electronic, and case management systems (phone calls, case management, chatbot).

Individual tasks and processes include but are not limited to:

• Full life cycle of employment transactions and support;
• Compliance documentation;
• Payroll inquiries;
• Time administration inquiries and support;
• Benefit transactions;
• Military leave and Veteran Affairs program administration;
• HR emergency relief and response support;
• Special payment and expense processing;
• HRIS role inquiries;
• Legal human resource inquiries;
• HR policy inquiries;
• Government and internal audit support;
• Service award administration;
• Termination and access revocation tracking;Education assistance processing and administration;
• Verification of employment inquiries;
• Government benefit processing assistance;
• Offboarding;
• Onboarding;
• General document management;
• General inquiry responses.

Required Knowledge, Skills, Abilities & Experience

Specific knowledge, skills, abilities and experience include:

• 2+ years of related experience;
• Strong employee-facing customer service skills;
• Knowledge of human resources policies and programs;
• Good written and verbal communication and interpersonal skills;
• Ability to explain complex policies in simple terms;
• Attention to detail and high accuracy;
• Ability to manage high-volume, deadline-driven workloads;
• Problem-solving and critical thinking;
• Time management and prioritization;
• Cross-functional collaboration (payroll, benefits, legal, HRBPs);
• Ability to work in a fast-paced shared services environment.

Preferred skills:

• HR case management experience (e.g., handling employee inquiries via ticketing systems);
• Experience with ServiceNow and/or SuccessFactors;
• Experience with military leave management, including supporting military-affiliated employees and interpreting military orders/documentation;
• Familiarity with USERRA compliance;
• GI Bill program knowledge;
• Vendor coordination (especially with DoD/VA-related programs).

Education Requirements

Required Degree (equivalency not accepted in lieu of required degree): High School Graduate or GED

Licenses, Certifications, or Quals Description

Working Conditions

Office Work Environment 76 -100%

Travel Up to 25%

Other Working Conditions

Test Description

No Testing Required

Export Control

Certain positions at Dominion Energy may involve access to information and technology subject to export controls under U.S. law. Compliance with these export controls may result in Dominion Energy limiting its consideration of certain applicants.

Other Information

We offer excellent plans and programs for employees. Employees are rewarded with a competitive salary and comprehensive benefits package which may include: health benefits with coverage for families and domestic partners, vacation, retirement plans, paid holidays, tuition reimbursement, and much more. To learn more about our benefits, click here dombenefits.com.

Dominion Energy is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin and/or status as a protected veteran or individual with a disability.

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