Job Description
Job Title: HR Help Desk Specialist
Pay Rate: $20-$25/hr.
Location: MALVERN, PA 19355
Duration: Temp-Perm
Qualifications:
Pay Rate: $20-$25/hr.
Location: MALVERN, PA 19355
Duration: Temp-Perm
Qualifications:
- Experience with HR Service Now/HR ticketing system support
- Strong email communication skills
- Prior Workday experience/support
- Ability to work on a 6+ month contract on a full-time basis
- Ability to work staggered hours between 7am-7pm EST for ticketing support (40 hours per week expected, with potential for evening hours support)
- The HR Help Desk/Employee Support Specialist serves as the first point of contact for employee HR and Payroll related inquiries, providing timely and accurate support through a centralized ticketing system.
- This role focuses on resolving routine Workday, HR and Payroll questions, processing standard transactions, prioritizing and assigning severity of requests, escalating non-standard issues to SMEs, and ensuring a consistent employee experience by following established policies, procedures, and service level agreements (SLAs).
- The position supports approximately 20,000 SGNA employeesincluding both deskless and desk-based populationsto resolve key HR & Workday questions.
- Receive, document, and respond to employee HR and Payroll inquiries submitted through the HR ticketing system, HR Service Now
- Workday tasks, navigation, and transactions
- Payroll and timekeeping
- Leave of absence and PTO
- HR policies and procedures
- HR systems and self-service tools
- Benefits and programs
- Deliver clear, professional, and customer-focused communication in all written interactions
- Accurately log, categorize, prioritize, and track cases in the HR Service Now platform
- Resolve routine and transactional inquiries independently using documented procedures and knowledge articles
- Identify issues requiring additional expertise and escalate cases appropriately to Tier 2 teams
- Monitor case status and follow up to ensure timely resolution within defined SLAs
- Utilize HR knowledge base articles and standard operating procedures to resolve cases
- Promote employee self-service by directing users to available tools and resources when appropriate
- Monitor the accuracy of knowledge base articles and partner with SMEs to update articles on an approved maintenance schedule to verify adherence to current HR and Payroll procedures
Numbers & Facts
| Location | Malvern, PA |
| Industry | Staffing/Employment Agencies |
| Salary | $20–$25 Per Hour |
| Company Size | 500 to 999 employees |
| Year Founded | 1999 |
| Website | https://www.csetalent.com/ |
About Company
Connexion is an award-winning professional staffing firm that strives to be the unrivaled staffing solution for job seekers by expertly connecting talent with opportunity. Over the last 20 years Connexion has built the most admired team of staffing experts in the industry. We give back, change lives and offer unconditional support to the candidates we represent.
Put Connexion's 20 years of experience to work for you! Our professionals have unrivaled relationships and contacts with the hiring managers, human resources team and decision makers at the most desirable companies to work for.
Don't let your resume get lost in an inbox, Connexion's recruiting team will advocate on your behalf to get you the job you want
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