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HR Intake Assistant (Claims)

Dean Transportation Inc.

Lansing, MI

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JOB DETAILS
JOB TYPE
Full-time
SKILLS
Case Management, Communication Skills, Customer Support/Service, Data Entry, Detail Oriented, Documentation, Driver's License, Follow Through, HRIS/HRMS, Human Resources Customer Service, Interpersonal Skills, Mail Processing, Microsoft Excel, Microsoft Office, Microsoft Outlook, Microsoft Word, Multitasking, Organizational Skills, Problem Solving Skills, Record Keeping, Telephone Skills, Time Management, Work From Home
LOCATION
Lansing, MI
POSTED
4 days ago

Description

  • Benefits packages are available to eligible employees. Employer contribution levels vary based on established qualifying factors.
  • A 401(k)-retirement plan is available after completion of one (1) year of service, contingent upon satisfying all other eligibility requirements.

SUMMARY OF POSITION

The HR Intake Assistant serves as the first point of contact for employees and external callers, providing front desk reception support while managing initial intake for HR-related requests and claims. This role is responsible for gathering, documenting, and routing employee inquiries and claims accurately and efficiently, ensuring a positive and professional experience.

This is an on-site role based in Lansing, MI. Applicants must live within commuting distance or be willing to relocate to the area. Regular in-office attendance is required Monday through Friday. Remote work is not available for this position.

SPECIFIC REQUIREMENTS

  • Must pass criminal background check and have favorable reference checks.
  • Must posses a valid Michigan Driver's License and have an acceptable driving record.

SPECIFIC KNOWLEDGE, SKILLS, AND ABILITIES

  • Education & Experience

    • High school diploma or equivalent required; Associate degree in HR or related field preferred
    • 1–3 years of administrative, customer service, or HR support experience

     

    Skills & Competencies

    • Strong communication and interpersonal skills
    • Excellent organizational and multitasking abilities
    • Ability to handle sensitive and confidential information with discretion
    • Proficiency in Microsoft Office (Word, Excel, Outlook)
    • Familiarity with HRIS or case management systems is a plus
    • Customer-service mindset with attention to detail

     

    Work Environment

    • Office-based role with frequent interaction with employees and visitors
    • May involve sitting for extended periods, answering phones, and computer work

     

    Key Attributes for Success

    • Professional and approachable demeanor
    • Reliable and detail-oriented
    • Ability to remain calm and composed in a fast-paced environment
    • Strong problem-solving and follow-through skills

     

     

    Phone & Front Desk Support 

    • Greet and assist employees, visitors, and callers in a professional and courteous manner
    • Answer and direct incoming phone calls and emails to appropriate HR personnel
    • Maintain a welcoming and organized workspace area
    • Manage incoming and outgoing mail, packages, and general correspondence

     

    HR Intake & Claims Support

    • Receive and document employee inquiries, concerns, and claims 
    • Collect accurate and complete information to initiate HR cases or claims
    • Enter intake information into HR systems or case management tools
    • Route cases to appropriate HR team members or departments for follow-up
    • Track and monitor intake requests to ensure timely handling

     

    Additional Support

    • Maintain confidential employee records and documentation
    • Assist with data entry, filing, and recordkeeping in compliance with HR policies
    • Other duties as assigned

About the Company

D

Dean Transportation Inc.

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