JOB SUMMARY
The Supervisor HR Learning Experience advances organizational strategic objectives by providing people leadership and operational oversight for a team of Learning Experience Designers while contributing senior expertise to the design, quality assurance, and evaluation of learning and development programs aligned to Talent and enterprise priorities. This role partners closely with HR and business leaders to ensure learning solutions are strategically aligned, grounded in adult learning best practices, consistently delivered, and continuously improved through data and feedback, while also serving as a senior practitioner on complex learning initiatives.
ESSENTIAL FUNCTIONS OF THE ROLE
ESSENTIAL FUNCTIONS OF THE JOB
Manages learning design operations and team capability, ensuring efficient resource use, adherence to policies and procedures and clear communication to drive engagement, service excellence, and business results.
Leads enterprise‑level learning and leadership initiatives by partnering with stakeholders to diagnose needs, recommend evidence‑based learning strategies, and define appropriate interventions.
Establishes service expectations, quality standards, and KPIs, ensuring learning solutions meet instructional design standards, adult learning principles, and LMS governance requirements.
Oversees response to learning‑related service tickets requiring content updates or system functionality changes, ensuring timely resolution and coordination with LMS and technology partners as needed.
Oversees the organization's annual training strategy, including required training and compliance with healthcare, safety, regulatory requirements, and strategic priorities.
Serves as a senior learning expert, guiding the team in applying effective instructor‑led, virtual, blended, and digital learning modalities, design methodologies, and adult learning principles.
Partners across HR to standardize learning design tools and drive continuous improvement across learning design work through data and feedback.
KEY SUCCESS FACTORS
Certified Professional in Learning (CPLP/CPLE or similar) preferred
Expert in adult learning theory and instructional design
Strong consultation, influence, and stakeholder partnership skills
Demonstrated experience leading and managing projects/teams across multiple priorities
Experience establishing standards, metrics, and quality expectations
Prior LMS and ServiceNow (or similar ticketing system) experience desirable
Seven or more years of experience with e-learning platforms and practices
Strong relationship‑building skills with employees, leaders, and vendors
Certified Professional in Learning is a plus
BENEFITS
Our competitive benefits package includes the following
Note: Benefits may vary based upon position type and/or level
QUALIFICATIONS