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HR Operations Analyst

Neighborly

Waco, Texas

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JOB DETAILS
SKILLS
Analysis Skills, Artificial Intelligence (AI), Automation, Benchmarking, Business Services, Carpentry, Consumer Branding, Continuous Improvement, Customer Escalations, Data Analysis, Data Quality, Decision Support, Detail Oriented, Documentation, Equal Employment Opportunity (EEO), Federal Laws and Regulations, Financial Analysis, HRIS/HRMS, Human Resources, Human Resources Management, Human Resources Processes, Metrics, Multitasking, Operational Audit, Operational Improvement, Problem Solving Skills, Process Improvement, Project/Program Management, Reporting Dashboards, Residential Construction, Risk Analysis, Root Cause Analysis, Service Delivery, State Laws and Regulations, System Test, Systems Administration/Management, Time Management, Trend Analysis, User Interface/Experience (UI/UX)
LOCATION
Waco, Texas
POSTED
1 day ago
HR Operations Analyst

Are you looking for a place where you can bring your passion for analyzing workforce data, optimizing HR processes and systems, while providing consultative guidance that supports informed decision-making across the employee lifecycle?

Welcome to Neighborly-the hub of service brands that connects customers to top-notch local experts who repair, maintain, and enhance homes and businesses. Our long-standing business, with over 40 years of experience, is focused on strategic innovation as we build the future of home and business services. Bring your ambition to the table as we unlock new doors together, taking your career to the next level.

Bring your experience and be empowered to innovate.

As a HR Operations Analyst on the People Services team, a typical day for you will include:
  • Support People Service delivery by advising on escalated cases, identifying root causes, and recommending processes or system improvements.
  • Support audits, compliance reporting, and documentation requirements, including but not limited to quarterly reporting for PE firm, EEO-1 reporting, BLS reporting, and People Services Quarterly Review.
  • Contribute to HR initiatives that support scalable, efficient, and compliant People Services operations.
  • Collect, analyze, and interpret data from HR systems to generate meaningful workforce insights.
  • Build and maintain dashboards, standard reports, and ad hoc analyses covering key metrics such as headcount, turnover, retention, engagement, and compliance.
  • Identify trends, risks, and opportunities in people data and provide clear, actionable recommendations to HR and business leaders.
  • Create executive-ready presentations and visualizations that clearly tell the story behind the data.
  • Optimize HR systems through automation, enhanced reporting, and improved user experience.
  • Support system testing, upgrades, and enhancement initiatives.
  • Analyze and improve HR workflows to increase efficiency, accuracy, and employee experience.
  • Leverage analytics, benchmarking, and AI-enabled tools to drive continuous improvement and operational excellence.

Bring your skills and be inspired to achieve success.

(Required qualifications)
  • Experience:
    • Proven experience with 2-3 years Human Resources experience and 2+ years data analytics experience.
    • Equivalent combination of education and relevant experience may be considered.
    • Project Management experience preferred.
  • Skills:
    • Demonstrates broad functional knowledge of HR policies, practices, and processes.
    • Strong analytical and problem-solving skills, with the ability to translate complex data into clear insights and actionable recommendations.
    • Exercises sound independent judgment and accountability when working with limited supervision.
    • Proven ability to manage multiple priorities and projects simultaneously while meeting deadlines.
    • Applies advanced skills, practices, and procedures to complete small to medium projects or complex components of larger initiatives.
    • High attention to detail, ensuring accuracy, consistency, and integrity of data and documentation.
  • Education:
    • Bachelor's degree in related field, which may include Business or Human Resource Management, or equivalent experience required.
  • Schedule / in-office requirements:
    • Hybrid working model; Monday-Wednesday in office, Thursday/Friday from home.
    • Our office locations are:
      • 500 E John Carpenter Fwy, Irving, TX
      • 1010 N University Parks Drive, Waco, TX

Bring your goals and be enabled to reach them.
  • Competitive Pay: Commensurate with experience
  • Schedule: Full-time, Monday - Friday, 8 AM - 5 PM local time zone
  • Benefits: Check out our benefits offerings here: Neighborly Benefits
  • Financial Benefits: Equity and bonus opportunities

Neighborly® is fully committed to Equal Employment Opportunity and to attracting, retaining, developing and promoting the most qualified employees without regard to their race, gender, color, religion, sexual orientation, national origin, age, physical or mental disability, citizenship status, veteran status, or any other characteristic prohibited by federal or state law. We are dedicated to providing a work environment free from discrimination and harassment, and where employees are treated with respect and dignity and encouraged to be their authentic self.

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Brand:
Neighborly - USA Shar

About the Company

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Neighborly

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