HR Operations Coordinator

Job Purpose

Intercontinental Exchange seeks a highly organized and detail-oriented individual to join our dynamic team. The Human Resources Operations Coordinator will collaborate with the broader HR team to provide frontline support to our global HR and employee community. This role requires a comprehensive understanding of HR functions and involves general administrative duties to support various HR projects.

Responsibilities

• Provide timely and accurate frontline support to employees and the HR team regarding policies and processes
• Administer HR data and record management, ensuring compliance with processes, audits, quality standards, and legal requirements
• Create and maintain process documentation for the end-users of HR systems
• Maintain accurate employee records and prepare contracts and letters for managers and employees
• Facilitate ongoing engagement with HR functional teams and the broader HR group
• Provide transactional support for global HR teams in the company HRIS (Oracle HCM)
• Troubleshoot employee operational issues within the HRIS and Applicant Tracking System (iCIMS)
• Track and respond to global compliance and audit requests
• Perform administrative duties related to daily HR functions
• Assist with other ad hoc assignments as needed

Knowledge and Experience

• Bachelor’s degree
• 1+ year of experience in an administrative or similar role
• Strong interpersonal and communication skills to work effectively with internal and external groups
• Proficiency in multitasking, organizing, prioritizing, and structuring tasks and information
• Reliability, responsibility, and discretion in handling highly confidential information
• Strong execution skills and acute attention to detail
• Excellent problem-solving skills
• High proficiency in Microsoft Excel
• Willingness and ability to work in a team environment
• Experience with Oracle HCM Cloud or iCIMS Applicant Tracking System is a plus
• Ability to develop relationships at various levels within a business