HR Operations Coordinator

Join on the heart-warming journey with a team that is a top leader in the rehabilitation industry

Encompass Health is the leader in inpatient rehabilitation industry, you'll feel the Encompass Health difference as soon as you join. We collaborate and provide high-quality, compassionate, individualized care for our patients, allowing us time to get to know them and help them achieve their goals during their rehabilitation journey.

Position Purpose

The HR Operations Coordinator provides support to the Human Resources department by assisting with Tier 1 employee inquiries and helping maintain smooth HR processes. This role is key in delivering high-quality service through the internal ticketing system and supporting core HR functions. The HR Operations Coordinator helps maintain efficient HR workflows, improve employee experience, and drive continuous improvement across systems and processes.

RESPONSIBILITIES AND TASKS

• Serve as a first point of contact for HR-related inquiries across multiple HR functions, including benefits, policies, learning, talent, compensation and onboarding.

• Provide Tier 1 support through the company's internal ticketing system, phone, and email channels, ensuring timely and accurate resolution of requests in accordance with service level agreements.

• Escalate complex or high-level issues to the appropriate HR partners while maintaining detailed documentation of all inquiries and resolutions.

• Deliver high-quality customer service by providing clear guidance, support, and follow-up to internal stakeholders and employees.

• Assist with routine data entry, reporting, and basic audits to maintain data integrity.

• Execute ad hoc projects and audits as needed.

• Meets position requirements and performs essential

• This position must sit at our Home Office in Birmingham, AL

Qualifications

License or Certification:

• Microsoft Office Suite certification preferred

• HR certification is a plus

Minimum Qualifications:

• Associate's or Bachelor's degree in Human Resources or related field preferred.

• Administrative, HR, or customer service experience.

• Basic understanding of HR functions and systems.

• Strong organizational and communication skills.

• Experience using Microsoft Office (Excel, Word, Outlook).

• Experience with ticketing or HRIS systems preferred but not required.

• Willingness to learn in a fast- paced environment.

A little about us

We're confident you'll see the difference the moment you join our team. Working at Encompass Health means working with a growing national inpatient rehabilitation leader. We're proud of our career growth opportunities and how our team members work together for the greater good of our patients. We've been named one of the "World's Most Admired Companies" and a Fortune 100 Best Companies to Work For Award, among others, which is pretty amazing.

Our benefits start day one

• Affordable medical, dental and vision plans for full-time and part-time employees and their families.

• Generous paid time off that accrues over time.

• Tuition reimbursement and continuing education opportunities.

• Company-matching 401(k) and employee stock purchase plans.

• Flexible spending and health savings accounts.

• A community of people who love what they do. Yes, we see that as a benefit.