HR Operations Coordinator

Title: HR Operations Coordinator

State Role Title: Gen Admin Supv I/Coord I

Hiring Range: Up to $70,000

Pay Band: 4

Agency: Dept Behavioral Health/Develop

Location: Central Office

Agency Website: www.dbhds.virginia.gov

Recruitment Type: General Public - G

Job Duties

The Department of Behavioral Health and Developmental Services (DBHDS) is seeking a highly skilled HR professional to serve as the Human Resources Operations Coordinator to support enterprise-wide Human Resources operations at our Central Office location in Richmond, Virginia. This is an exciting opportunity to work directly with HR leadership while helping shape workforce systems, training, communications, and operational excellence across one of Virginia' largest public service agencies.

DBHDS operates 12 state facilities and partners with 40 Community Service Boards to provide behavioral health, intellectual disability, and substance use services across the Commonwealth of Virginia. Our workforce is central to delivering high-quality care, and this role supports that mission through strategic workforce development.

Under the guidance and supervision of the Deputy Chief Human Resources Officer, the HR Operations Coordinator will:

Key Responsibilities:

• Coordinate enterprise-wide HR operations, systems, and administrative functions to ensure efficient delivery of services across DBHDS.
• Serve as the primary administrator for the agency's Learning Management System (LMS), including user access, training assignments, compliance tracking, and reporting.
• Manage HR systems data, analytics, dashboards, and workforce reports to support informed decision-making by leadership.
• Maintaining and update HR internal and external websites, ensuring policies, procedures, forms, and communications remain accurate and current.
• Provide executive-level administrative and operational support to the Chief Human Resources Officer and Deputy Chief Human Resources Officer.
• Coordinate procurement and fiscal processes for HR, including purchasing, records management, and compliance with agency procedures.
• Support strategic HR initiatives, meeting, special projects, and special cross-functional coordination efforts.
• Prepare presentations, correspondence, reports, and executive communications on behalf of HR leadership.
• Track assignments, deadlines, and follow-up actions to ensure timely completion of priorities.
• Promote operational excellence, consistency, and continuous process improvement across HR functions.

Minimum Qualifications

• Progressive experience in Human Resources operations, administration, or business support, preferably in healthcare, behavioral health, or government environments.
• Experience supporting executive leaders and coordinating operations across complex organizations.
• Demonstrated success managing HR systems, training platforms, reporting or workforce data.
• Comprehensive knowledge of administrative operations, HR management principles, and compliance practices.
• Skill in project coordination, organization, and translating data into actionable recommendations.
• Strong communication, customer service, and relationship management skills.
• Ability to manage multiple priorities, and strong attention to detail and discretion.
• Proficiency with Microsoft Office Suite, SharePoint, HRIS Systems, and analytics tools.

Additional Considerations

• Professional HR certification (PHR, SPHR, SHRM-CP, SHRM-SCP).
• Experience administering Learning Management Systems or enterprise HR technology platforms.
• Experience in procurement, fiscal coordination, or records management.
• Experience supporting leadership in a fast-paced environment.
• Experience with Power BI, PageUp, Cardinal HCM (PeopleSoft), or similar systems.

Special Instructions

You will be provided a confirmation of receipt when your application and/or résumé is submitted successfully. Please refer to "Your Application" in your account to check the status of your application for this position.

This position is an in-office role and requires working onsite 4 days per week. This position is eligible; however, not guaranteed, for telework opportunities; availability, hours, and duration of telework shall be approved as outlined in the Commonwealth telework policy.

For consideration, interested applicants must apply by completing the online application and/or submit a resume. However, emailed, faxed, and hand-delivered applications and/or resumes will not be accepted. Applications must be submitted by 11:55 p.m., on the listed closing date. Reasonable accommodations are available to persons with disabilities during application and/or interview processes per the Americans with Disabilities Act.

DBHDS welcomes all applicants authorized to work in the U.S. For more information on how to seek this authorization, please refer to Working in the United States or contact the U.S. Citizenship and Immigration Services office directly.

For any technical assistance with the jobs.virginia.gov website, please contact applicantinquiry@dhrm.virginia.gov.

Contact Information

Name: ShaKiera Miles

Phone: N/A

Email: shakiera.miles@dbhds.virginia.gov - Inquiries Only/No Submissions, to include resumes.

In support of the Commonwealth's commitment to inclusion, we are encouraging individuals with disabilities to apply through the Commonwealth Alternative Hiring Process. To be considered for this opportunity, applicants will need to provide their AHP Letter (formerly COD) provided by the Department for Aging & Rehabilitative Services (DARS), or the Department for the Blind & Vision Impaired (DBVI). Service-Connected Veterans are encouraged to answer Veteran status questions and submit their disability documentation, if applicable, to DARS/DBVI to get their AHP Letter. Requesting an AHP Letter can be found at AHP Letter or by calling DARS at 800-552-5019.

Note: Applicants who received a Certificate of Disability from DARS or DBVI dated between April 1, 2022- February 29, 2024, can still use that COD as applicable documentation for the Alternative Hiring Process.