HR Operations Leave Specialist

Our client, a Global Leader in the Medical Device Industry, has an immediate opening for an HR Operations Leave Specialist for a 6-month+ contract.  Our client offers results-driven people a place where they can make a difference - every day!  You will also have the opportunity to work with other like-minded, self-directed, and detail-oriented Top Talents in an extremely collaborative and professional environment. 

As a contract HR Operations Leaves Specialist, you will be part of a team that administers leave of absence programs as part of a Shared Services model.  You will provide exceptional and compassionate service to employees needing assistance while ensuring appropriate communication with various stakeholders. You will be the first point of contact for Managers and Employees at all levels of the organization, regarding relevant HR policies with a focus on select Leaves inquiries. Additionally, you will ensure that every question or issue is entered as a case in the case management system & maintain customer contact until the case has been resolved or is transferred to another relevant party for resolution. 

This is a hybrid role located in Kalamazoo, MI.

Responsibilities

• Administer parental leave of absences nationally
• Consult with employees and managers on plan provisions, eligibility, and other general inquiries related to parental leaves of absence.  Troubleshoot and resolve both routine and complex leave issues. 
• Communicate leave plans and updates to appropriate parties and prepare related materials as needed.
• Maintain accurate case documentation in a service center environment.
• Provide, review, and process leave paperwork for employees. 
• Ensure employees receive proper payments while on leave.  
• Interpret and escalate leave-related policies as needed.
• Collaborate with HR partners and COEs to ensure consistent communication.
• Maintain records and ensure compliance with federal/state regulations
• Foster a collaborative, team-oriented work environment.