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Client Services Jobs in Irvine, CA

HR Operations (People Services) Partner

Platinum Resource Group

Irvine, CA

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JOB DETAILS
SALARY
$89.56 Per Hour
SKILLS
Accounting, Best Practices, Business Administration, Business Solutions, CASE (Computer-Aided Software Engineering), Case Management, Communication Skills, Consulting, Cross-Functional, Data Management, Data Quality, Documentation, Documentation Standards, External Audit, Financial Systems, Fortune 1000 Customers, HRIS/HRMS, Human Resources, Human Resources Processes, Human Resources Strategy, Internal Audit, Legal, Maintain Compliance, Management Strategy, Metrics, Microsoft Excel, Microsoft Office, Microsoft Outlook, Microsoft PowerPoint, Microsoft Word, Onboarding, Operational Audit, Operations Processes, Organizational Skills, People Management, Presentation/Verbal Skills, Risk, Risk Analysis, ServiceNow, Standard Operating Procedures (SOP), Supply Chain, Support Documentation, Time Management, Trend Analysis, Writing Skills
LOCATION
Irvine, CA
POSTED
4 days ago
HR OPERATIONS (PEOPLE SERVICES) PARTNER

Location; Irvine, CA

KEY RESPONSIBILITIES
  • Lead HR Service Center operations, serving as the primary escalation point for HR inquiries, ensuring timely resolution, disciplined case governance, and effective judgment in managing complex or sensitive situations.
  • Oversee core HR operations including onboarding, offboarding, job changes, data management, verifications, and employee support through case management platforms.
  • Lead complex case management strategy, partnering with Legal, ER, IT, HRIS, Security, and vendors to manage escalations, evaluate nuanced accommodation cases, and develop decision making frameworks for high-risk scenarios.
  • Own governance frameworks for terminations, offboarding controls, benefits and leave programs, identity and access management, and data quality standards across all worker types.
  • Ensure compliance and audit readiness by maintaining documentation standards, supporting internal / external audits, strengthening global stock audit processes, and implementing robust operational controls.
  • Optimize HR technology and systems, including Workday workflows, data validation, reporting, and cross functional downstream impacts; collaborate with HRIS on enhancements and new system capabilities.
  • Drive operational excellence through process redesign, workflow optimization, case routing improvements, and development of Tier 0/self-service resources and SOPs.
  • Analyze HR operational trends and metrics to identify risks, inform preventive solutions, improve cycle times, and enhance overall employee and manager experience.
  • Serve as a strategic HR operations advisor, providing guidance to leaders and HR partners to ensure consistency, compliance, and scalable best practices across regions.
  • Complete additional duties as assigned.

QUALIFICATIONS
  • 7+ years of HR Operations, HR Shared Services or Employee Support Experience with a strong understanding of HR Processes, including Onboarding, Offboarding, Accommodations and Employee Documentation.
  • Bachelor's degree in Human Resources, Business Administration, or related field.
  • Proficiency with HR Systems and Case-Management tools (Workday, ServiceNow, etc.)
  • Ability to interpret and apply HR Policies accurately in day-to-day work while exercising discretion and independent judgment in performance of duties and maintains an advanced degree of confidentiality.
  • Strong organizational skills with the ability to balance multiple workflows and deadlines.
  • Excellent written and verbal communication skills with a customer-centric approach.

TECHNOLOGY PROFICIENCIES
  • Workday
  • Microsoft Office Suite (Powerpoint, Excel, Word, Outlook, etc.)

PREFERRED ATTRIBUTES
  • ServiceNow




Platinum Resource Group is a professional level consulting firm, providing resources to Fortune 1000 client companies in the areas of technology, human resources, accounting, finance, business systems and supply chain, on a contract and interim basis. PRG has operations in Orange County, San Diego, Los Angeles, and San Francisco. As a W-2 employer we offer our consultants direct deposit bi-weekly payroll, health, dental, vision benefits, and referral bonuses.

About the Company

P

Platinum Resource Group

Platinum Resource Group is a professional level consulting firm, providing resources to Fortune 1000 client companies in the areas of technology, human resources, accounting, finance, business systems and supply chain, on a contract and interim basis. PRG has operations in Orange County, San Diego, Los Angeles and San Francisco. As a W-2 employer we offer our consultants direct deposit bi-weekly payroll, health, dental, vision benefits, paid holidays, and referral bonuses.

COMPANY SIZE
20 to 49 employees
INDUSTRY
Staffing/Employment Agencies
FOUNDED
2008
WEBSITE
http://www.platinumresourcegroup.com

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