HR Operations Representative

Job Overview: The HR Operations Representative serves as a first point-of-contact in Human Resources for current and/or former team members. This position is responsible for logging and responding to HR inquiries through email, phone, voicemail and in person visits; and leveraging technology and systems to: provide an exceptional customer service experience, promote and encourage employee self-service, and respond to inquiries not resolved through team member self-service. This position will gather information and escalate employee questions to the appropriate team in accordance with department policies and procedures, quality measures and Service Level Agreements.

Elevate & Thrive: Key Responsibilities:

• Monitors HR Services mailboxes, voicemails, calls, and mail and respond to and redirect inquries as appropriate.
• Logs all inquiries that HR Operations team works on in case management system.
• Assists team members with accessing and utilizing self-service items (i.e., electronic pay statements and reset passwords).
• Refers team members to HR self-service technology, outside vendors, or other resources as appropriate.
• Supports HR Services team with administrative and project tasks as needed.
• Sends out necessary benefit/payroll communication as directed (i.e., benefit enrollment and dependent audit reminder notifications).
• Assist with maintaining department electronic and paper files.
• Monitor and maintain office supplies, reordering as needed to ensure HR Services needs are met.
• Regularly handles difficult conversations with internal and external customers tactfully.
• Actively seeks to improve processes within HR Services.
• Maintains confidentiality and privacy.

Job Requirements: Reflects MINIMUM EDUCATION, TRAINING, CERTIFICATION and EXPERIENCE required in order to meet the expectation of this job:

• Bachelors degree in Human Resources or a related field OR high school diploma and 2+ years of direct experience working in benefits administration, payroll, compensation or as a HR Generalist.
• Experience with customer service delivery for diverse populations.
• Experience with MS Office/Microsoft 365 products specifically Word, Excel, Teams and Outlook.
• Excellent verbal and written communication skills with all levels of Human Resources, leaders, and team members.
• Demonstrated commitment to high quality of work and excellent customer service.
• Ability to work independently and manage multiple priorities.
• Attention to detail and accuracy.

Outstanding Benefits & Awesome Perks:

• Enjoy competitive weekly pay, outstanding benefits, and advancement opportunities at the SMSC Gaming Enterprise.
• Eligible Team Members are offered a comprehensive benefits package include medical, dental, life and disability insurance, onsite medical clinics and pharmacy, 401(k) retirement plan, paid time off, wellness programs and more.
• Plus, take advantage of perks like discounts on childcare, fuel, bus passes and fitness membership, free uniforms and free uniform cleaning, and tuition reimbursement.

Who We Are:

• Were not just in the business of entertainment; were in the business of crafting unforgettable experiences.
• We believe in the power of possibility, to unite and uplift, rallying around every triumph, big and small.
• At Mystic Lake and Little Six, every moment is a chance to be the experience.
• Different backgrounds, different strengths, and different passions, we value the diversity that everyone brings to the table.
• Our values are a direct reflection of the diverse communities that we proudly serve, represent, and invest in.
• We invite you to the place to learn, grow, thrive and lead.
• Lets create moments that matter, celebrate diversity, and build a brighter future for all.
• Be the Experience. Be Bold. Be Mystic.