Job Description
Title: HR & Operations Service Center Representative
Organization: World-renowned Academic Medical Center & Research Institute
Location: New York, NY (Hybrid: Remote Nov Dec; 100% On-Site Jan Feb; Remote/Hybrid starting March)
Employment Type: 6-Month Contract (Full-Time, 37.5 hrs/week, Mon Fri)
Pay Rate: $22.25/hr
Shift: Assigned 8:00 AM 4:00 PM or 11:00 AM 7:00 PM
Mandatory Go-Live Availability: Required on-site availability Dec 31, Jan 1, Jan 2, Jan 3, Jan 9, and Jan 10.
Role Overview
Tier 1 Service Center Representative supporting 20,000+ clinical and non-clinical staff at a major NYC academic health system during an enterprise-wide Workday transformation. Serves as the first point of contact for employee inquiries spanning HR, Finance, and Supply Chain, prioritizing First Touch Resolution and accurate ticket triage.
Key Responsibilities
- Tier 1 Inquiry Resolution: Handle inbound calls, emails, and service requests related to Workday ERP/HCM, HR policies, basic Finance, and Supply Chain workflows.
- Cross-Functional System Support: Assist end-users with navigation, self-service tools, and transaction execution in Workday (Recruiting, Payroll, Benefits, Absence, Finance, Procurement).
- Case Triage & Escalation: Document inquiries in the case management system, resolve standard issues, and escalate complex technical or policy matters to Tier 2 units.
- Go-Live & Hypercare Support: Provide targeted support during system cutover phases, end-user testing, and scheduled go-live windows.
- Knowledge Utilization: Guide staff toward self-service documentation and assist in identifying process bottlenecks or recurring system issues.
Qualifications
- Education: High School Diploma or GED required; Associate degree in HR, Communications, or Business preferred.
- Experience: 1 2 years in a centralized service center, help desk, or shared services environment. Experience in healthcare or large institutional settings preferred.
- Systems Expertise: Direct experience with Workday HCM/ERP or equivalent enterprise software.
- Functional Scope: Prior exposure handling Finance, Supply Chain, or Procurement inquiries alongside general HR support is strictly preferred.
- Location: Must live within commuting distance of NYC and commit to all required on-site shifts and go-live schedules.
Numbers & Facts
| Location | New York, NY |
| Job Type | Full-time, Employee |
| Industry | Staffing/Employment Agencies |
| Salary | $0–$22.25 Per Hour |
| Company Size | 100 to 499 employees |
| Year Founded | 1984 |
| Headquarters | New York, NY, US |
| Website | https://www.comrise.com/en |
Benefits
401K, Life Insurance
About Company
Headquartered in New Jersey since 1984, Comrise is a staffing, consulting and enhanced search technology company. For over 38 years, we have delighted our clients and consultants by focusing on customer satisfaction, innovation, and flexible workforce solutions!
Our team partners with top-performing companies across the Medical Device, Financial Services, Information Technology and Engineering industries. Our Cross Border Division connects professionals in North America and Asia with employers both locally and internationally.
Comrise has been awarded "Best of Staffing Client Satisfaction” for the last nine years.
Specialties: Managed IT Solutions, Big Data Solutions (Training, Staffing, Consulting, BDaaS), and Workforce Solutions (Staff Augmentation, Recruiting, RPO, Payrolling)
Skills
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