HR Operations Specialist (Higher Education)

Job TitleJob Description Required Qualifications/Skills: Four to six years in HR higher education operations, shared services, or higher education administration. Proficiency with HRIS or enterprise systems; strong Excel/Google Sheets skills. Proven accuracy and attention to detail; ability to follow established procedures. Customer service orientation; clear written and verbal communication. Ability to manage multiple priorities in a fast-paced environment. Preferred Qualifications/Experience: Workday experience (reports, business processes, training support). Standard schedule with occasional peak period overtime (UAT, cutover).Overview: Provide dependable operational coverage for Campus Resources (CR) by executing routine Human Resources transactions, managing intake and reporting operational workflows.Key Responsibilities:Case & Intake Management: Manage shared inboxes and action/ticket queues; triage, route, and resolve standard cases within defined SLAs. Provide first-level response to routine HR questions (HEO, ECP, and Classified) from campus HR teams.Job Posting Audit Support: Review active job postings to identify compliance or quality issues; coordinate revisions with campus partners or escalate systemic concerns to leadership. Track trends to inform analysis and targeted campus training needs.Background Verification Support: Respond to basic inquiries related to background verification processes, in alignment with established protocols.Content & Site Maintenance: Maintain and update designated SharePoint sites to ensure accuracy, version control, and accessibility of HR operational materials.SOPs & Documentation: Maintain operational SOPs, templates, and quick reference guides; coordinate updates as processes evolve approaching cutover.Peak Period Support: Provide additional operational coverage during UAT, cutover, while SMEs focus on project tasks.**Only those lawfully authorized to work in the designated country associated with the position will be considered.****Please note that all position start dates and duration are estimates and may be reduced or lengthened based upon a client's business needs and requirements.**