Auditing, Best Practices, Business Support, Communication Skills, Compensation Analysis, Compensation and Benefits, Continuous Improvement, Corporate Policies, Cross-Functional, Customer Support/Service, Data Analysis, Data Management, Data Quality, Detail Oriented, Documentation, Employee Benefits, Employment Law, HRIS/HRMS, Human Resources Processes, Identify Issues, Internal Audit, Maintain Compliance, Metrics, Operations Processes, Organizational Skills, Payroll Administration, Performance Reviews, Pivot Tables, Presentation/Verbal Skills, Problem Solving Skills, Process Improvement, Reconciliation, Regulatory Compliance, Standard Operating Procedures (SOP), System Integration (SI), System Operations, Systems Administration/Management, Systems Maintenance, Testing, Time Management, Workforce Management, Writing Skills
The HR Operations Specialist is responsible for supporting and maintaining the organization's HR Information System (HRIS) and workforce management systems, primarily UKG Pro and UKG Workforce Management, while assisting with accurate and timely bi-weekly payroll processing. This position plays a critical role in ensuring data integrity, system functionality, and operational efficiency across HR processes. As a member of the HR team, this position interacts with all members of HR as well as shared services supporting multiple divisions and properties.
HRIS Support & Maintenance
- Assist with the review, testing, implementation, and ongoing maintenance of HRIS and Workforce Management system upgrades, enhancements, and integrations.
- Participate in planning, testing, and delivery of system updates and releases.
- Serve as a resource for HR systems and technology platforms, providing user support and troubleshooting assistance.
- Document HRIS processes, outcomes, configuration decisions, and system procedures.
- Develop and maintain internal documentation, leader guides, SOPs, and training materials.
- Create, maintain, and distribute reports, metrics, and analytics using UKG People Analytics to support business decisions.
- Maintain HR data integrity through audits, reporting, and validation of employee transactions.
- Provide HRIS user education and system support to leaders and employees.
- Troubleshoot time collection hardware and system issues.
- Partner with vendors, IT, and internal stakeholders to support system integrations and enhancements.
- Develop an understanding of cross-system dependencies, including non-HR platforms, and assess the impact of system changes.
Payroll Processing Support
- Assist in processing bi-weekly payroll accurately and timely.
- Collect, review, and verify employee and timekeeping data.
- Validate payroll workflows including hires, terminations, transfers, compensation changes, etc.
- Perform payroll audits, reconciliation checks, and data validations to ensure accuracy and compliance.
- Participate in month-end and year-end payroll processes.
Compliance, Projects & Continuous Improvement
- Support compliance with federal, state, and local employment laws and regulations through accurate data management and HR processes.
- Maintain strict confidentiality of employee records, payroll information, compensation data, benefits information, personnel actions, investigations, and other sensitive business information.
- Access, process, and manage confidential information only as necessary to perform assigned job duties and in accordance with company policies and applicable laws.
- Ensure the security, accuracy, and integrity of data maintained within HRIS, payroll, workforce management, and other HR-related systems.
- Assist with internal audits, reporting requirements, compliance initiatives, and record retention practices including completion of required trainings, certifications, and acknowledgements.
- Participate in HR projects and initiatives that enhance operational effectiveness and employee experience.
- Support implementation of process improvements and best practices across HR operations.
- Collaborate with HR and other CSM functions on cross-functional initiatives.
- Support special projects and perform other duties as assigned.
Education:
- Bachelor's degree or equivalent combination of education, training, and experience.
- Prior experience with UKG Pro and/or UKG Workforce Management preferred.
Experience/Knowledge/Skills/Abilities:
- Strong verbal and written communication skills.
- Technical problem-solving aptitude.
- Attention to detail and accuracy.
- Ability to analyze and communicate data.
- Strong organizational and time management skills.
- Advanced Excel skills (pivot tables, lookups).
- Ability to work independently and collaboratively.
Rate: $60,000 USD - $80,000 USD per year
CSM Corporation offers a comprehensive benefits package to all regular full-time employees, designed to support the health, well-being, and financial security of our employees. Our benefits include medical, dental and vision insurance plans, company-paid life insurance and short term disability coverage, company-paid long term disability coverage for eligible employees, 401(k) plan with company match, tuition reimbursement, voluntary benefits (critical illness, hospital indemnity, accident insurance, pet insurance, identity theft), time-off, scholarship program, generous hotel discounts and more! For benefits offered to regular part-time or on-call employees, please email benefits@csmcorp.net.