HR Service Center Representative

Work for Indiana

Begin a fulfilling career with the State of Indiana by joining one of the largest employers in the state, offering a range of opportunities across 60+ agencies. At the state, youll find competitive compensation, a robust benefits package and a commitment to work-life balance. Most importantly, youll have the chance to make a real and measurable impact on the lives of Hoosiers across Indiana.

About the Indiana State Personnel Department (INSPD):

As an agency operating a shared services model, we provide the executive branch of state government with top-notch Human Resources services. INSPD has a dedicated team of human resources professionals working in many capacities, including director-level, generalists, and specialists in each discipline of human resources. Joining our team will open the door to many opportunities for lateral and upward mobility.

Role Overview:

As the HR Service Center Representative, you will be responsible for serving as the Data Entry Specialist to provide transactional HR support for employee records. You will also support the ASM ticketing system to provide guidance and manual updates for customers processing requests for employee and contingent worker records. You will learn to perform specialized paraprofessional human resources functions requiring technical knowledge of PeopleSoft HRIS system and act as a consultant on such.

Salary:

The salary for this position traditionally starts at $37,648.00 but may be commensurate with education and work experience. Use our Compensation Calculator to view the total compensation package.

A Day in the Life:

The essential functions of this role are as follows:

• Assist smaller centralized agencys HR director with the hiring process such as creating requisitions, initiating background checks, creating offer letters and final offers.
• Contact prospective employees previous employers and education institutions for the purposes of validating work and education history.
• Analyze and evaluates applicability of information collected.
• Data entry of information verified over the phone or email (i.e. employment dates, graduation date, degree achieved, etc.).
• Persistently finds the appropriate source to verify information, including multiple organizations and levels of authority.
• Assist agencies with the hiring process, including completing employment and education verifications and background checks.
• Assist HR staff with the process as it pertains to applicant verifications.
• Aid as needed or requested in all areas of HR including special projects, such as assistance with file maintenance per the personnel file retention guidelines.
• Aid as needed with administrative support to the HR Data and Shared support divisions.
• Perform other related duties as assigned.
• Assist in managing the SPD Helpdesk by evaluating and routing IOT tickets to the appropriate SPD division.
• Accurately completes data entry for assigned agencies related to employee records.
• Complete termination process for voluntary terminations and retirements.

The job profile is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee. Other duties, responsibilities and activities may change or be assigned at any time with or without notice.

What Youll Need for Success:

Individuals in this role should minimally be able to articulate or demonstrate the following:

• Ability to use a human resource information system (HRIS) at an intermediate to advanced level.
• Ability to follow instructions.
• Ability to operate commonly used manual and automated office equipment.
• Ability to work with a variety of Microsoft Office software products at an intermediate to advanced level.
• Ability to type in a timely and accurate fashion.
• Ability to perform a variety of tasks simultaneously.
• High level of organizational skills.
• Ability to work independently.
• Specialized knowledge of personnel forms and their purpose.
• Ability to attend to detail and maintain accuracy and confidentiality.
• Ability to effectively communicate.
• Considerable knowledge of the State of Indiana's human resources functions, systems, processes, procedures and practices.
• Considerable knowledge of the departmental functions and the organization of the agency.

A degree is not required.

Individuals should have the ability to perform essential functions with or without reasonable accommodation.

Supervisory Responsibilities/Direct Reports:

This role may be utilized in a supervisory capacity based on agency needs.

Benefits of Employment with the State of Indiana:

The State of Indiana offers a comprehensive benefit package for full-time employees which includes:

• Three (3) medical plan options (including RX coverage) as well as vision and dental plans

• Wellness Rewards Program: Complete wellness activities to earn gift card rewards

• Health savings account, which includes bi-weekly state contribution

• Deferred compensation 457(b) account (similar to 401(k) plan) with employer match

• Two (2) fully-funded pension plan options

• A robust, comprehensive program of leave policies covering a variety of employee needs, including but not limited to:

• 150 hours of paid New Parent Leave and up to eight weeks of paid Childbirth Recovery Leave for eligible mothers

• Up to 15 hours of paid community service leave

• Combined 180 hours of paid vacation, personal, and sick leave time off

• 12 paid holidays, 14 on election years

• Education Reimbursement Program

• Group life insurance

• Referral Bonus program

• Employee assistance program that allows for covered behavioral health visits

• Qualified employer for the Public Service Loan Forgiveness Program

• Free Parking for most positions

• Free LinkedIn Learning access

Equal Employment Opportunity:

The State of Indiana is an Equal Opportunity Employer and is committed to recruiting, selecting, developing, and promoting employees based on individual ability and job performance. Reasonable accommodations may be available to enable individuals with disabilities to complete the application and interview process as well as perform the essential functions of a role. If you require reasonable accommodations to complete this application, you can request assistance by contacting the Indiana State Personnel Department at jobs@spd.IN.gov.