Analysis Skills, Communication Skills, Compensation and Benefits, Corporate Policies, Customer Support/Service, Documentation, Employee Relations, Employment Law, High School Diploma, Human Resources, Human Resources Certification, Human Resources Customer Service, Human Resources Processes, Information Technology & Information Systems, Microsoft Office, Onboarding, Outsourcing, PHR (Professional in Human Resources), Performance Management, Process Improvement, Process Management, Service Delivery, Society for Human Resource Management (SHRM), Support Documentation, Systems Maintenance, Team Player, Time Management, Work From Home
Job Title: HR Service Specialist
Location: Baltimore, Maryland
Type: Contract
Compensation: $31.90
Work Model: Remote – offsite
Hours: 40.0
Responsibilities
- Respond to general associate inquiries about human resources programs, procedures, and policies as the initial point of contact (Tier 1 support).
- Assist functional teams daily to ensure all customer requests are handled in a timely and confidential manner.
- Manage the intake process for employee inquiries and work towards timely resolutions.
- Maintain information systems and process necessary paperwork, such as severance and telework documentation.
- Update and maintain support documentation used by HR, Shared Services, and Employees to ensure relevance and current content.
- Gather feedback to identify opportunities for HR process improvements and share insights with the HR Shared Services team.
- Maintain in-depth knowledge of company-specific policies and practices.
- Act as a liaison with functional areas within HR to ensure understanding of processes.
Requirements - High School Diploma
- At least 3 years of related experience in customer service, HR onboarding, or as an HR technician/analyst/generalist
- Proficiency with Microsoft Office Suite
- Strong customer service skills and ability to communicate effectively
- Knowledge of multiple human resource disciplines including compensation, benefits, employee relations, immigration, performance management, and employment laws
- Ability to work independently and as part of a team in a fast-paced environment with changing priorities
- Must use own equipment and be able to work remotely
- Licenses/Certifications: HR: PHR or SHRM-CP (preferred)
System One, and its subsidiaries including Joulé and Mountain Ltd., are leaders in delivering outsourced services and workforce solutions across North America. We help clients get work done more efficiently and economically, without compromising quality. System One not only serves as a valued partner for our clients, but we offer eligible employees health and welfare benefits coverage options including medical, dental, vision, spending accounts, life insurance, voluntary plans, as well as participation in a 401(k) plan.
System One is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, age, national origin, disability, family care or medical leave status, genetic information, veteran status, marital status, or any other characteristic protected by applicable federal, state, or local law.
#M- AP1
Ref: #851-Rockville-S1
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System One
Every day, System One focuses on services and solutions that require a high degree of specialization, in-demand technical skills, and large-scale operational expertise. We are essential partners to those on the front lines of our nation’s most critical infrastructure, technology, and life sciences initiatives.
Founded more than 40 years ago as a staffing partner to the engineering industry, today System One is a diversified organization operating in over 50 locations and putting more than 9,000 people to work in the United States, Canada, and the United Kingdom.
2,500 to 4,999 employees
Staffing/Employment Agencies