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HR Service Specialist (Junior HR Generalist)

Lumen Solutions Group, Inc.

Baltimore, MD(remote)

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JOB DETAILS
SKILLS
Blueprints, Business Processes, Business Strategy, Business Support, Communication Skills, Consulting, Customer Support/Service, Detail Oriented, Employee Relations, Enterprise Architecture, HRIS/HRMS, Human Resources, Human Resources Processes, Information Technology Consulting, Interpersonal Skills, Microsoft Excel, Microsoft Office, Microsoft Product Family, Multitasking, Operational Support, Operations Processes, Oracle, Organizational Skills, People Management, Peoplesoft, Performance Management, Presentation/Verbal Skills, Problem Solving Skills, Professional Services, Staff Corrective Action, Technical Recruiting, Technical Support, Time Management, Transaction Processing/Management, Workplace Issues, Writing Skills
LOCATION
Baltimore, MD(remote)
POSTED
2 days ago
Company Description
Lumen Solutions Group Inc. is a technology consulting Services company based in Florida. We provide a wide array of experienced business and IT professionals supporting clients from solution design to implementation and support. We specialize in professional IT consulting services, IT Staffing, Business/IT Strategy, Business Process Blueprints, Enterprise Architecture, Enterprise Transformation. 
 
Job Title: HR Service Specialist (Junior HR Generalist)
Location: Baltimore, Maryland (Remote)
Duration: Contract

Position Summary
We are seeking an experienced HR Specialist with approximately 3 years of Human Resources experience to support day-to-day HR operations and provide exceptional service to managers and employees. The ideal candidate will have a well-rounded HR Generalist background with experience in employee relations, HR operations, recruitment support, performance management, and HR policy interpretation.
This role serves as the first point of contact for HR-related inquiries, requiring excellent communication skills, sound judgment, critical thinking, and the ability to handle sensitive situations professionally.
 
Required Qualifications
  • Approximately 3 years of experience as an HR Generalist or HR Specialist.
  • Experience supporting:
    • Employee Relations
    • HR Operations
    • Recruitment/Staffing Support
    • Performance Management
    • HR Policy Interpretation
  • Excellent verbal and written communication skills.
  • Strong critical thinking and problem-solving abilities.
  • Demonstrated customer service orientation.
  • Ability to remain calm under pressure and handle sensitive employee situations professionally.
  • Strong interpersonal skills with the ability to influence and build relationships with managers.
  • Proficiency with:
    • Microsoft Office Suite
    • Microsoft Excel
    • Microsoft Teams
 
Preferred Qualifications
  • Experience working with HR systems such as:
    • PeopleSoft
    • Workday
    • Oracle HR
  • Previous experience supporting HR Business Partners in a corporate environment.
  • Experience reviewing HR workflows and approvals.
 
Desired Skills
  • Strong organizational and multitasking abilities.
  • High attention to detail and accuracy.
  • Ability to maintain confidentiality and exercise sound judgment.
  • Adaptable and able to work independently in a remote environment.
  • Strong collaboration and stakeholder management skills.
 
Key Responsibilities
  • Serve as the first point of contact for managers regarding HR-related questions and employee matters.
  • Provide guidance on HR policies, attendance concerns, corrective actions, and employee relations issues.
  • Conduct intake conversations, gather relevant facts, document employee concerns, and escalate complex issues to HR Business Partners (HRBPs) when appropriate.
  • Support recruitment activities, including job openings, internal job changes, and hiring workflows.
  • Assist with HR operational processes, workflow approvals, and basic HR reporting.
  • Review and process HR workflow transactions within PeopleSoft (workflow review only; this is not an HRIS administration role).
  • Ensure HR policies and procedures are applied consistently while maintaining confidentiality.
  • Partner with managers to resolve employee concerns and provide timely HR support.
  • Deliver outstanding customer service while managing multiple priorities in a fast-paced environment.
 
Lumen Solutions Group Inc is an equal opportunity employer. All qualified applicants will be considered for employment without regard to any legally protected status. 

About the Company

L

Lumen Solutions Group, Inc.

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