HR Shared Service Specialist

What you get in this Role:

Deliver excellent customer service in response to HR queries from employees and managers, via the employee portal

Provide support to employees across all stages of the employee lifecycle • Ensure requests are resolved in an appropriate and timely manner

Enable our employees to self-serve on HR policy and process by creating, maintaining and continuously improving our internal knowledge base

Identify, resolve and escalate inconsistent, inefficient and incongruent processes, policies and practices to prevent and mitigate HR risk and compliance issues

Develop strong relationships with HR Business Partners and Centers of Excellence, for example; Total Rewards, Payroll and Talent Acquisition.

Ensure early identification of service issues and requirements

Provide input and insight for enhancement opportunities including tools, processes and policies

Required Skills:

Excellent verbal and written communication and arituclation skills

Attention to detail

Quick learner and ability to connect dots 

Critical thinking

Manager's Note:

Based on the job description, what are the must have non-negotiable items that a candidate must have to be successful in this role?

I would like to hrie people with specific expertise in the HR subject - plz look for people who are SMEs in HR benefits, onboarding and I-9 process, offboarding, working in HRIS systems 

I mentioned these under skills - eye for detail, great comm and articulation skills, quick learner and ability to connect dots


What backgrounds/skills can we be more flexible with that can be learned on the job? knowledge on end to end HR processes. 

They can learn as and when they go through the journey.


Does this position require to sit onsite or travel?

If yes, which days of the week? Be in office in WPB 3 days a week


Does this person have to work in a specific time zone? (e.g. - If a person on the East Coast can work PST, is that ok?) 

They would be working in either EST or PST timezones. 


Does this position have the opportunity to extend beyond the initial contract or convert to FTE? 

There is opportunity but depends on the available FTE positions


Is there a specific laptop that needs to be used for this role (i.e. - Mac or Windows)? Mac

Is there anyone else from your team that you'd like to add to support reviewing resumes and setting up interviews? Just me for now

How's the Interview rounds look like? (How many rounds).1 round with me