Description
Join our team as a Shared Services Advisor in a hybrid role based in Winchester, VA or Pensacola, FL.
This contract position involves providing guidance across shared services functions to optimize operations and resolve employee inquiries.
The role requires familiarity with HR processes and systems, and a focus on customer service.
Key Responsibilities
Answer inbound calls from employees, providing guidance and support for HR inquiries.
Maintain up-to-date knowledge of HR services to effectively address and route inquiries.
Analyze and resolve basic operational issues and discrepancies efficiently.
Ensure adherence to service level agreements and compliance with HR policies.
Conduct quality control checks and suggest process improvements.
Qualifications
2-7 years of experience in HR or Shared Services roles.
Strong customer service and relationship management skills.
Ability to work independently, manage multiple priorities, and exercise sound judgment.
Familiarity with HR systems and processes, including human capital management systems.
Effective communication, analytical, and problem-solving skills.
Contact Authorization
By applying for this job, you agree to receive AI-generated calls, text messages, and/or emails from Mitchell Martin Inc and its affiliates and contracted partners at various frequency through traditional and automated methods. Message and data rates may apply for texts. Carriers are not liable for delayed or undelivered messages. You can access our privacy policy here https://www.mitchellmartin.com/privacy-policy.
Onboarding Expectations
Learn more about our Onboarding Process here https://youtu.be/rjV_NFYjyY4
EEO Statement
Learn more about our EEO policy here https://www.mitchellmartin.com/eoe-statement
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Numbers & Facts
Location
Pensacola, FL
Industry
Staffing/Employment Agencies
Salary
$20.78–$25.63 Per Hour
Company Size
100 to 499 employees
Year Founded
1984
Website
https://www.mitchellmartin.com
About Company
OUR FOCUS IS GROWTH
It’s not just about filling job openings. It’s about enabling growth and inspiring success. That’s what we do.
Mitchell Martin is one of the nation’s largest staffing companies, with offices throughout the US as well as in India and the Philippines. We help drive success for both people and companies by helping them achieve positive growth. We do this by building strong relationships and developing a deep understanding of the people we work with, in order to facilitate the best matches for both sides of the equation.
Skills
Analysis Skillsunmatched
Communication Skillsunmatched
Customer Relationsunmatched
Customer Relationship Management (CRM)unmatched
Customer Service Managementunmatched
Customer Support/Serviceunmatched
Employee Orientationunmatched
HRIS/HRMSunmatched
Human Resourcesunmatched
Human Resources Processesunmatched
Maintain Complianceunmatched
Multitaskingunmatched
Onboardingunmatched
People Managementunmatched
Problem Solving Skillsunmatched
Process Improvementunmatched
Quality Controlunmatched
Service Level Agreement (SLA)unmatched
Talent Managementunmatched
Telephone Skillsunmatched
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