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HR Shared Services Specialist I

Interpublic Group of Co's
  • Omaha, Nebraska
    10 days ago

    Job Description

    Agency:

    Omnicom Corporate SSC

    Job Function:

    People and Culture

    Job Subfunction:

    People Operations



    Job Description:

    POSITIONSUMMARY

    Reporting to the HR Services Supervisor, the HR SSC Service Specialist I serves as the first point of contact for employee HR inquiries and transactional support. This role is responsible forresolvingroutineHRrequests,processingemployeetransactionsaccurately,andescalatingcomplexissuesasappropriate.TheSpecialistplaysakeyroleindeliveringapositiveemployeeexperiencethroughtimely,accurate,andcustomer-focusedservicewhileensuringtheintegrityofHRdataandprocesses.

    ESSENTIALFUNCTIONS

    • RespondtoemployeeinquiriespromptlyandaccuratelythroughtheHRservicemanagementplatform(Helix),providingclearandprofessionalguidance.
    • ServeasthefirstpointofcontactforHR-relatedquestionsandsupportrequests.
    • EscalatecomplexorspecializedinquiriestotheappropriateHRCentersofExcellenceorspecialistteamsforresolution.
    • ProcessemployeedatachangesandHRtransactionswithahighlevelofaccuracyandattentiontodetail.
    • Managetheend-to-endcontingentworkercreationprocess,ensuringcompliancewithcompanypoliciesandprocedures.
    • MaintainknowledgeofHRpolicies,programs,andprocedurestoprovideaccurateinformationandsupport.
    • Documentinquiries,transactions,andresolutionsaccuratelywithinHRsystemstoensuredataintegrityandreportingaccuracy.
    • CollaboratewithHRteammembersandcross-functionalpartnerstoimproveservicedeliveryandenhancetheemployeeexperience.
    • Supportprocessimprovementinitiativestoincreaseefficiency,consistency,andservicequality.
    • Ensurecompliancewithestablishedservicelevelagreements(SLAs)andoperationalstandards.

    EDUCATION,SKILLS,ANDEXPERIENCEREQUIREMENTS

    Essential

    • Upto2yearsofexperienceinHRadministration,HRoperations,casemanagement,customersupport,orarelatedfield.
    • Strongcustomerserviceorientationwiththeabilitytorespondtoinquiriesinaprofessional,courteous,andsolutions-focusedmanner.
    • ExperienceusingHRInformationSystems(HRIS),HumanCapitalManagement(HCM)systems,orcasemanagementtools.
    • Excellentdataentryskillswithastrongfocusonaccuracy,quality,andattentiontodetail.
    • Strongorganizational,timemanagement,andprioritizationskills.
    • Abilitytomanagemultipletasksandmeetdeadlinesinahigh-volume,fast-pacedenvironment.
    • Strongverbalandwrittencommunicationskills.
    • Abilitytomaintainconfidentialityandhandlesensitiveemployeeinformationwithdiscretion.
    • WorkingknowledgeofHRprocessesandemployeelifecycletransactions.
    • ProficiencywithMicrosoftOfficeapplications,includingOutlook,Excel,Word,andTeams.

    Desirable

    • ExperienceworkinginanHRSharedServices,ServiceCenter,orcustomersupportenvironment.
    • WorkingknowledgeofWorkdayandBMCHelixplatforms.
    • Effectiveproblem-solvingskillswiththeabilitytoassessissuesandescalateasappropriate.
    • AbilitytoexplainHRpolicies,procedures,andprocessesclearlytoemployeesandmanagers.
    • Strongteamworkandcollaborationskillswithapositive,customer-focusedmindset.
    • Abilitytoadaptquicklytochangingpriorities,technologies,andbusinessneeds.
    • InterestincontinuouslearningandprofessionaldevelopmentwithinHRoperationsandsharedservices.
    • Experiencesupportingcontingentworkforceadministrationandemployeedatamanagement.


    Omnicom’s policy requires employees to work in the office for a minimum of three days a week, unless additional in-office days are directed by their agency or manager. Our objective is to increase this requirement over time, and many of our agencies as well as Omnicom’s corporate group already require five days of in-office attendance.


    Omnicom is committed to hiring and developing exceptional talent. We agree that talent is uniquely distributed, and we’re focused on developing inclusive teams that can bring the best solutions to everything we do. We strongly believe that celebrating what makes us different makes us better together. Join us—we look forward to getting to know you. We will process your personal data in accordance with our Recruitment Privacy Notice.


    Link to Recruitment Privacy Notice: https://www.omc.com/privacy-notice


    For US Job Seekers:


    It is the policy of Omnicom and any of its affiliates to provide equal employment opportunities to all employees and applicants for employment without regard to race, religion, color, ethnic origin, gender, gender identity, age, marital status, veteran status, sexual orientation, disability, or any other basis prohibited by applicable federal, state, or local law. EOE/AA/M/D/V/F.

    Numbers & Facts

    LocationOmaha, Nebraska

    Skills

    • Data Processingunmatched
    • HRIS/HRMSunmatched
    • Human Resourcesunmatched
    • Human Resources Managementunmatched
    • Service Level Agreement (SLA)unmatched
    • Staff Policiesunmatched
    • Talent Managementunmatched

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