HR Support Coordinator

Pay: $17/ hour

Full Time 

Location - Hybrid, Orlando, FL

The Kind of Work Youll be Doing: 

This role serves as the initial point of contact and the face of HR for all inquiries from Cru staff regarding HR policies and procedures that cannot be directly resolved by employees or team leaders. This role is responsible for answering questions, resolving issues, and educating staff on Crus HR knowledge management system and directing staff to the appropriate contact where needed.

For this role:

• Serve as a first and primary HR inquiry point for basic and general questions related to various topics, but not limited to, benefits, payroll, compensation, time entry, recruitment, performance management, termination, and organizational and HR policies and processes.
•  Respond to inquiries from HR and staff across Cru, including, but not limited to, talent management, HR Total rewards, and data management.
•  Utilize a Case Management System (CMS) to track all inquiries from start to resolution. 
• Document interactions and resolve or escalate issues.
•  Maintain service level expectations while ensuring quality, professionalism, and accuracy
•  Serve as a guide for staff, leaders, and HR to ensure effective usage of the HCMs self-service options and provide information needed to navigate staff life transitions.
•  Provide guidance related to various HCM transactions for staff and perform accurate and timely data entry for Tier 1 HR Services work. Ensure smooth handoffs to Tier 2 specialists when needed.
•  Maintain and update the Tier 1 knowledge base and FAQs, and suggest improvements to enhance self-service resources.
•  Actively participate within the HR Services HR Support Team and foster relationships with other ministry staff for cross-functional problem-solving.
•  Maintain current knowledge about HR best practices, policy changes, and system updates to continuously improve the quality and scope of support provided.

Knowledge of

• Current office practices, procedures, and equipment.
• Interpersonal skills like tact, patience, and courtesy.
• Human Capital Management system (HCM), Google, and Cru internal systems.
• Cru organizational operations, policies, and objectives, including but not limited to HR policies and procedures. 
• Customer service, telephone techniques, and etiquette. 
• Record-keeping techniques
• Intermediate to advanced database operations. 

Skills & Abilities To

• Correctly use English grammar, spelling, punctuation, and vocabulary.
• Communicate effectively and professionally, both orally and in writing.
• Work confidentially, efficiently, within deadlines, and with discretion (protecting employee data)
• Establish and maintain cooperative working relationships with others by nurturing positive connections, fostering teamwork, and navigating interpersonal dynamics to achieve common goals.
• Prioritize, plan, organize, and schedule personal work.
• Establish and maintain cooperative working relationships with others.
• Collaborate with other organizational roles and across functions to deliver a seamless staff experience.
• Grow in intercultural development and foster belonging in the workplace.
• Use a personal computer with basic software and other normal office equipment.
• Demonstrate patience and professionalism when resolving staff concerns
• Be detail and task oriented 
• Provide accurate, timely, and empathetic customer-focused service
• Maintain accurate records and prepare routine reports.
• Assess, resolve, and escalate problems as needed. 
• Analyze, process, and record transactions timely and accurately.
• Recognize trends and provide suggestions for improvement. 
• Ability to establish a positive personal relationship that is founded on mutual trust and understanding.

• High School Diploma or equivalent minimum.
• 1 year of experience in HR and customer service. An equivalent combination of education and experience will be considered.