HR Technology Support Analyst

Position Title: HR Technology Support Analyst

Location: On-site 3 days/week at HQ - Vienna, VA Preferred; or Full Remote

Years of Experience: 3 - 5years

Pay Rate: $30/hr on W2

We are seeking a Technology Support Analyst to provide frontline support for enterprise HR systems and business applications. This role focuses on production support, issue triage, and coordination of standard, repeatable support activities to ensure system stability and a seamless user experience.

Key Responsibilities:

• Serve as the first point of contact for technology-related support requests and incidents
• Manage intake of requests and perform initial triage, categorization and prioritization of tickets and ensure complete and accurate documentation
• Monitor support queues and intake channels to ensure timely response
• Resolve low-risk, standard, repeatable issues using established procedures and knowledge base articles.
• Coordinate routine system updates and maintain an up-to-date calendar of releases and maintenance activities.
• Perform basic system validations, data checks, and post-release verification activities.
• Identify recuring issues and recommend improvements to reduce manual effort and repeat incidents.
• Perform basic reporting on intake and progress metrics to identify trends and insights for improvement opportunities.
• Maintain and update reference materials and support documentation

Qualifications:

• 3-5 years of hands-on operational support experience in a production support environment. Experience with Oracle HCM and/or Service Now is preferred.
• Familiarity with Incident and Request Management concepts
• Basic understanding of ticketing systems (ie. ServiceNow, Azure DevOps, etc.)
• Strong organizational and prioritization skills
• Excellent communication and customer service skills
• Ability to follow defined processes and work independently within established guidelines.

About Seneca Resources:

Seneca Resources is client driven provider of strategic Information Technology consulting services and Workforce Solutions to government and industry. Seneca Resources is a leading IT services provider with offices in Reston, Virginia, Alabama and Columbia, Maryland that service clients throughout the United States. The key to our success lies within our strong corporate culture which drives our business. We challenge our staff through engaging work, and we reward our staff through competitive compensation, extensive professional training, and excellent opportunities for career advancement. In turn, we look for only the best and brightest to join our team. We are an Equal Opportunity Employer and value the benefits of diversity in our workplace.