HR Technology Support Analyst

Mitchell Martin

Vienna, VA(remote)

JOB DETAILS
SALARY
$33–$38 Per Hour
SKILLS
Business Solutions, Calendar Management, Communication Skills, Customer Support/Service, Documentation, ERP (Enterprise Resource Planning), HRIS/HRMS, Incident Management, Onboarding, Operational Support, Patient Assessment, Problem Solving Skills, Procedure Development, Production Support, Production Systems, Risk, Systems Administration/Management, Systems Maintenance, Technical Support, Technology Analysis, Time Management
LOCATION
Vienna, VA
POSTED
6 days ago
Title: HR Technology Support Analyst

Location: Vienna,VA
Employment Type: Contract 

Compensation:
Pay Range: $33.00-$38.00 Per HR

Description
We are looking for a Technology Support Analyst to join our team in a contract role for 6 months. 
This position is based in the regional area of Vienna, VA, and requires on-site presence 3 days a week or can be fully remote. 
The role involves providing frontline support for enterprise human resources systems and business applications, focusing on production support, issue triage, and coordination of standard support activities. 
Experience with generic enterprise resource planning and service management systems is essential.

Key Responsibilities
Serve as the initial contact for technology-related support requests and incidents.
Manage request intake, perform triage, and ensure accurate documentation of tickets.
Monitor support channels to ensure timely responses.
Resolve low-risk, repeatable issues using established procedures.
Coordinate routine system updates and maintain a release calendar.

Qualifications
3-5 years of operational support experience in a production environment.
Familiarity with incident and request management concepts.
Basic understanding of ticketing systems like service management platforms.
Strong organizational and prioritization skills.
Excellent communication and customer service skills.

Core Technologies
Enterprise Resource Planning Systems | Service Management Platforms

Contact Authorization:
By applying for this job, you agree to receive AI-generated calls, text messages, and/or emails from Mitchell Martin Inc and its affiliates and contracted partners at various frequency through traditional and automated methods. Message and data rates may apply for texts. Carriers are not liable for delayed or undelivered messages. You can access our privacy policy here https://www.mitchellmartin.com/privacy-policy  

Benefits:
Learn more about our benefits offerings here https://www.mitchellmartin.com/careers/benefits-perks  

Onboarding Expectations:
Learn more about our Onboarding Process here https://youtu.be/rjV_NFYjyY4  

EEO Statement:
Learn more about our EEO policy here https://www.mitchellmartin.com/eoe-statement  

About the Company

M

Mitchell Martin

OUR FOCUS IS GROWTH

It’s not just about filling job openings.  It’s about enabling growth and inspiring success.  That’s what we do.

Mitchell Martin is one of the nation’s largest staffing companies, with offices throughout the US as well as in India and the Philippines.  We help drive success for both people and companies by helping them achieve positive growth.   We do this by building strong relationships and developing a deep understanding of the people we work with, in order to facilitate the best matches for both sides of the equation.    

COMPANY SIZE
100 to 499 employees
INDUSTRY
Staffing/Employment Agencies
FOUNDED
1984
WEBSITE
https://www.mitchellmartin.com