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HR Time Management Analyst

HireTalent

Nashville, TN

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JOB DETAILS
SKILLS
Analysis Skills, Auditing, Call Centers, Communication Skills, Customer Support/Service, Enterprise Applications, Establish Priorities, Financial Reporting, Help Desk, Human Resources Management, Identify Issues, Multitasking, Presentation/Verbal Skills, Sarbanes-Oxley Act (SOX), ServiceNow, Software Administration, Team Player, Time Management, Training/Teaching, Writing Skills
LOCATION
Nashville, TN
POSTED
2 days ago
Job Title: HR Time Management Analyst
Job Location: Nashville, TN (Remote)
Job Duration: 6 Months on W2

Job Description:
Supports the Time and Attendance system eTime/UKG Prof WFM for the North America employee population, serving approximately 15k end users. Provides end-user support via ServiceNow ticketing system, completes all historical time edits, and executes time file close procedures in support of payroll close cycles.

Key Responsibilities:
" Maintain incoming request in Service Now ticket system.
" Complete historical edits for pay attendance and leave.
" Complete accrual updates requested by HR.
" Generate and create ad hoc reports as requested.
" Complete mass group edits as needed.
" Troubleshoot access issues sent in by employee, managers.
" Pay period close procedures - Sign off and produce SAP time files for Payroll.
" Keep necessary documentation to stay SOX compliant.
" Maintain queries from call center phones.
" Be the liaison between HR and Superusers for enhancements.
" Works with end users and provide training as needed.
" Performs audits.

Key Skills:
" Experience supporting enterprise software applications preferred but not required (eTime/Kronos-UKG Pro WFM/Time and Labor preferred)
" Strong Customer Support Excellence skills focusing on:
" Delivering support within agreed timelines to high standard
" Excellent verbal and written communication skills
" Excellent ability to organize, prioritize and multitask.
" Team oriented with the ability to work independently.

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