The HRIS Analyst position is responsible for HR operational and system support to all Belk locations and will serve as an escalation point to resolve issues. This position is expected to function as developer and Tier 3 support for HR systems as part of the HRIS team while ensuring that service level agreements (SLAs) are met for all tasks.
Essential Functions:
Function as system administrator and for one or more HRIS-managed systems, including development, configuration and table maintenance of Workday.
Tier 3 support for one or more HRIS-managed systems. This includes acting as point of contact for the vendor representative, configuring the system as needed, User Acceptance Testing (UAT) for changes to the vendor system, notifying end users of any down time or changes to the system, and documentation of processes and procedures surrounding the system
Develop job aids to support the HRIS team and functional users and train as needed
Responsible for achieving measurable results related to transaction volume, accuracy and timeliness
Recommend opportunities for system enhancements to simplify and streamline operations
Prepare reports to monitor performance and completion rates as needed
Maintain and update highly confidential information on a daily basis
Special projects and other duties as assigned
Education / Experience Requirements:
Minimum Education & Experience:
Associate degree and/or equivalent years of experience
4 or more years of applicable experience.
Extensive end-user experience or configuration experience with Workday HCM is required
Basic to intermediate Microsoft Office knowledge is also required
Experience in HR Operations and a customer service environment
Preferred Education & Experience:
Bachelors degree and/or equivalent years of experience
4 or more years of applicable experience
Experience with Workday is required
Knowledge / Skills Requirements:
Excellent communication and customer service skills. Role will be expected to communicate well at all levels of the organization
Time management skills to meet critical SLAs across all transaction types
Detail oriented with strong organizational and planning skills
Demonstrated ability to handle and maintain confidential information
Physical Requirements:
Reporting Relationships:
Supervisor : Sr. Director, HRIS
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